Vimal Kumar Email and Phone Number
Driving Excellence as a Project Manager and Business Analyst with 3+ Years of Experience in Customer Success and Process Optimisation. I help companies achieve operational efficiency by leveraging data-driven insights, cross-functional collaboration, and strategic communication to deliver impactful business outcomes.Some examples include:➡️ Successfully managed high-volume teams, ensuring adherence to regulatory standards and improving project delivery timelines by 15%.➡️ Spearheaded the optimisation of customer service workflows, increasing client satisfaction scores by 20%.➡️ Led cross-functional teams to implement process improvements, resulting in cost savings of £50,000 annually.I get excited about opportunities where I can utilise my project management expertise, stakeholder engagement skills, and technical acumen with data tools (SQL, PowerBI, Excel, Tableau, and JIRA) to drive innovation and deliver measurable results in dynamic environments.I love connecting with new people. You can reach me at imvimalkumar@outlook.com
Monee Tech
View- Website:
- moneetech.com
- Employees:
- 19
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Customer Service And Collections LeadMonee TechLondon, England, Gb
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Sales ConsultantNext Nov 2024 - PresentLondon Area, United KingdomAs a Sales Consultant, I actively engage with clients to understand their needs, providing tailored solutions that drive sales and exceed targets. I manage the entire sales pipeline, from prospecting to closing deals, while maintaining strong client relationships. By leveraging market insights and product expertise, I deliver exceptional customer experiences and support business growth. -
Operations Team MemberHickorys Smokehouse Nov 2023 - Oct 2024Birmingham, England, United KingdomAs a team member at Hickories Smokehouse, I excel in communication, teamwork, and multitasking in a high-pressure environment. I effectively resolve customer inquiries and coordinate with diverse teams, strengthening my organisational and problem-solving skills. -
Customer Success SupervisorGain Credit Jan 2022 - Jul 2023Noida, Uttar Pradesh, IndiaAs a Team Supervisor at Gain Credit, I led high-volume teams to achieve KPIs and maintain service levels above 80%. I ensured compliance with industry regulations, reducing regulatory risk by 25%. My leadership contributed to a 30% increase in client retention and a 35% reduction in customer dissatisfaction. -
Customer Success SpecialistGain Credit Jun 2020 - Jan 2022Noida, Uttar Pradesh, IndiaMy primary responsibilities included serving as the first point of contact for customers, managing over 100 inbound queries daily, assisting vulnerable customers with a resolution rate of 95%, and maintaining customer accounts with 100% adherence to FCA guidelines.
Vimal Kumar Education Details
Frequently Asked Questions about Vimal Kumar
What company does Vimal Kumar work for?
Vimal Kumar works for Monee Tech
What is Vimal Kumar's role at the current company?
Vimal Kumar's current role is Customer Service and Collections Lead.
What schools did Vimal Kumar attend?
Vimal Kumar attended University Of Warwick, University Of Delhi.
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Vimal Kumar
Greenford -
Vimal Kumar
Assistant Quantity Surveyor & Estimator | Msc In Construction ManagementKingston Upon Thames1byoot.co.uk -
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Vimal Kumar
London1gmail.com
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