I am an astute Business Operations Manager with 15+ years of experience of managing end to end Business Process Management (BPM) & Services Outsourcing/ITES industry at leading organizations like EXL Services and Guardian Life.Am skilled in managing business processes with in-depth understanding of the USA health insurance industry right from sales, underwriting, onboarding, case installation, broker management and policy servicing. I have managed these processes as third-party vendor as well as in captive unit by establishing stellar rapport with stakeholders and focused on enabling cross-functional teams to increase customer satisfaction through customer journey mapping, spotting pain-points and continual process improvements including via Robotic Process Automation (RPA). Am skilled in forecasting requirements including prudently budgeting expenses; analyzing variances; initiating corrective actions.My core competencies include:✔Infusing pride in organization’s core values✔Develop and implement efficient processes✔Operate well under pressure✔Mapping customer journey & Understanding their needs ✔Motivate team members to give their best ✔Optimize staff utilization & productivity✔Effective communicator – both verbal & written