Delivery Head - Operations
Current
Oct 2024 - Present
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Vivek Pradhan Email & Phone Number
"Seasoned Business Operations Leader | Driving Excellence in BPM & Outsourcing | Health Insurance Expertise | Transforming Processes & Teams"
at
Guardian Life
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
"Seasoned Business Operations Leader | Driving Excellence in BPM & Outsourcing | Health Insurance Expertise | Transforming Processes & Teams"
Location
New Delhi, Delhi, India
Company size
Who is Vivek Pradhan? Overview
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Quick answer
Vivek Pradhan is listed as "Seasoned Business Operations Leader | Driving Excellence in BPM & Outsourcing | Health Insurance Expertise | Transforming Processes & Teams" at Guardian Life, a with 6785 employees, based in New Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Vivek Pradhan.
Vivek Pradhan previously worked as Delivery Head - Operations at Guardian Life and Senior Delivery Manager at Guardian Life. Vivek Pradhan holds Bachelor Degree In Tourism Studies, 1St Division from Indira Gandhi National Open University.
Company email context
Email format at Guardian Life
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Guardian Life
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Profile bio
About Vivek Pradhan
I am an astute Business Operations Manager with 15+ years of experience of managing end to end Business Process Management (BPM) & Services Outsourcing/ITES industry at leading organizations like EXL Services and Guardian Life.Am skilled in managing business processes with in-depth understanding of the USA health insurance industry right from sales, underwriting, onboarding, case installation, broker management and policy servicing. I have managed these processes as third-party vendor as well as in captive unit by establishing stellar rapport with stakeholders and focused on enabling cross-functional teams to increase customer satisfaction through customer journey mapping, spotting pain-points and continual process improvements including via Robotic Process Automation (RPA). Am skilled in forecasting requirements including prudently budgeting expenses; analyzing variances; initiating corrective actions.My core competencies include:✔Infusing pride in organization’s core values✔Develop and implement efficient processes✔Operate well under pressure✔Mapping customer journey & Understanding their needs ✔Motivate team members to give their best ✔Optimize staff utilization & productivity✔Effective communicator – both verbal & written
Listed skills include Team Motivation, Business Planning, Business Management, Operations Management, and 10 others.
Current workplace
Vivek Pradhan's current company
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Guardian Life
4 roles
Vivek Pradhan work experience
A career timeline built from the work history available for this profile.
Senior Delivery Manager
Leading and managing teams in Gurugram, and Chennai to establish group benefits in the Select and Premier market segments. Responsible for overseeing inforce plan changes and ensuring operational efficiency. Committed to team success and delivering exceptional results in the Group Benefits Operation.
Sep 2021 - Oct 2024
Delivery Manager
Responsible for managing multiple business operations teams that majorly deals in health insurance i.e Case installation of Group Plan holders for approx. 14000 small to mid-level companies within the market segment up to 499 lives.✔Leading Robotic Process Automation (RPA) initiatives from the business and responsible to drive higher efficiency at lower costs in a sustainable model for entire business.✔Piloted online enrollment tool – right from idea inception, developing and till Go LIVE. ✔Continuous annual productivity gain through business process reengineering- redesigning the case submission workflow, reducing handoffs and rework at both India and Stateside.✔Played key role in the successful employee transition (~100 FTEs) to Guardian Life in April 2018
Apr 2018 - Aug 2021
Operations Manager
Managing six different lines of business in Insurance vertical accounts of $3 million - 220 FTEs for a Fortune 300 client.✔Annual savings of $100K with reduced overtime requirement by 40% - Implemented Cross training of 6 intra teams between 2016 and 2017 resulting in 55% cross trained resources to load share work during open enrollment period. ✔250K savings delivered with 8 % of efficiency gain in span of 2 years by streamlining annual projection model to create optimum staffing plan. ✔Annual Operational Excellence Award Winner 2016 – Best Operation Manager✔Transforming New Business Case Installation through Business EXLerator® Framework project ✔Winner of Aecus European Innovation Awards 2015The projected annualized benefits to the client are estimated at $3.4 MM, driven by improved Customer satisfaction and process efficiency.
Sep 2006 - Mar 2018
Team & coworkers
Colleagues at Guardian Life
Other employees you can reach at guardianlife.com. View company contacts for 6785 employees →
RS
Rich Sikorski
Colleague at Guardian LifeSparta, New Jersey, United States
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SG
Sharon Gmitter
Colleague at Guardian LifeFairport, New York, United States
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BA
Brenda Ahner
Colleague at Guardian LifeSaylorsburg, Pennsylvania, United States
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JE
Justin Eyer
Colleague at Guardian LifeSan Diego, California, United States
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RK
Ram Karthik
Colleague at Guardian LifeCoimbatore, Tamil Nadu, India
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GA
Gabbi Aspenleiter
Colleague at Guardian LifeSpokane, Washington, United States
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TR
Taschell Robinson
Colleague at Guardian LifeNew York, United States
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KV
Keshav Vyas
Colleague at Guardian LifeDelhi, India
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AT
Anshika Tiwari
Colleague at Guardian LifeNew York, United States
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PA
Pat Albracht
Colleague at Guardian LifeFrisco, Texas, United States
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Rich Sikorski
Colleague at Guardian LifeSparta, New Jersey, United States
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SG
Sharon Gmitter
Colleague at Guardian LifeFairport, New York, United States
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BA
Brenda Ahner
Colleague at Guardian LifeSaylorsburg, Pennsylvania, United States
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JE
Justin Eyer
Colleague at Guardian LifeSan Diego, California, United States
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RK
Ram Karthik
Colleague at Guardian LifeCoimbatore, Tamil Nadu, India
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GA
Gabbi Aspenleiter
Colleague at Guardian LifeSpokane, Washington, United States
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TR
Taschell Robinson
Colleague at Guardian LifeNew York, United States
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KV
Keshav Vyas
Colleague at Guardian LifeDelhi, India
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AT
Anshika Tiwari
Colleague at Guardian LifeNew York, United States
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PA
Pat Albracht
Colleague at Guardian LifeFrisco, Texas, United States
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2 education records
Vivek Pradhan education
Bachelor Degree In Tourism Studies, 1St Division
Graduate Diploma In Multimedia Studies
FAQ
Frequently asked questions about Vivek Pradhan
Quick answers generated from the profile data available on this page.
What company does Vivek Pradhan work for?
Vivek Pradhan works for Guardian Life.
What is Vivek Pradhan's role at Guardian Life?
Vivek Pradhan is listed as "Seasoned Business Operations Leader | Driving Excellence in BPM & Outsourcing | Health Insurance Expertise | Transforming Processes & Teams" at Guardian Life.
Where is Vivek Pradhan based?
Vivek Pradhan is based in New Delhi, Delhi, India while working with Guardian Life.
What companies has Vivek Pradhan worked for?
Vivek Pradhan has worked for Guardian Life and Exl.
Who are Vivek Pradhan's colleagues at Guardian Life?
Vivek Pradhan's colleagues at Guardian Life include Rich Sikorski, Sharon Gmitter, Brenda Ahner, Justin Eyer, and Ram Karthik.
How can I contact Vivek Pradhan?
You can use AeroLeads to view verified contact signals for Vivek Pradhan at Guardian Life, including work email, phone, and LinkedIn data when available.
What schools did Vivek Pradhan attend?
Vivek Pradhan holds Bachelor Degree In Tourism Studies, 1St Division from Indira Gandhi National Open University.
What skills is Vivek Pradhan known for?
Vivek Pradhan is listed with skills including Team Motivation, Business Planning, Business Management, Operations Management, Customer Satisfaction, Business Development, Customer Management, and Client Relations.
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