Imen Hadhri Email and Phone Number
As a professional with a specialization in debt recovery within LogSystem's BPO division, my core responsibility lies in the meticulous management of our client portfolio. This includes a particular focus on our client, Clasquin, with whom we have established a trusted subcontracting partnership. Over time, I've developed advanced expertise in the analysis of aging balances, orchestrating customer follow-ups across all levels, and skillfully identifying and continuously monitoring disputes.My skill set extends to optimizing debt recovery processes, marked by my unwavering commitment to ensuring timely payments and minimizing any delays. My overarching goal is to provide effective solutions that not only maintain a sound financial standing but also foster stronger ties with our client, Clasquin.I capitalize on my analytical acumen and my adeptness in client portfolio management, complemented by my ability to foster close collaboration with our client, all of which contribute to the sustained success of our organization.
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Superviseur Pôle Client BpoLog System North AfricaTunis, Tunisia
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Customer Service Supervisor In BpoLog System North Africa Mar 2022 - PresentTunisie1- Client Portfolio Management (Domestic / International) :- Managing overdue client accounts.- Communicating with clients to resolve payment issues.- Implementing effective debt recovery strategies (follow-up based on severity).- Analyzing the financial situation of clients with overdue payments.- Negotiating payment arrangements.- Handling disputes and payment-related claims.- Generating reports on accounts receivable and maintaining regular payment tracking.- Collaborating with agency managers to resolve payment issues.- Identifying doubtful clients and sending demand letters.- Reconciling paid invoices.- Analyzing client solvency on Ellipro to validate accounts.2- Team Management:- Training teams in the debt recovery process.- Monitoring the progress of tasks assigned to each team member (in terms of time, number of follow-ups, and resolved disputes).- Providing training to the team on new tasks.- Establishing an evaluation system during the training period.
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Debt Recovery OfficerLog System North Africa Oct 2021 - Feb 2022Tunisie- Receive lists of clients to contact for the settlement of their dues.- Respond to clients based on their inquiries and assist them in the payment process.- Supplier Invoice Entry (CMA- HAPAG-ONE-NAVILAND-MSC):- Manage the entry of supplier invoices from CMA, HAPAG, ONE, NAVILAND, and MSC.- Verify invoice details to ensure accurate and compliant data entry.- Collaborate with the team to ensure the efficient processing of invoices.- Monitor the entered invoices to ensure compliance with payment deadlines.
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Human Resources AssistantGlobal Customer Support Jul 2020 - Aug 2020Tunisie- Analyze the hiring requirements.- Draft and publish job postings on job boards.- Search for candidates on job platforms like Pole Emploi based on company requirements.- Analyze and sort CVs: categorize profiles according to criteria and compare them with job requirements.- Pre-select and contact candidates for a phone interview.- Schedule candidates for an in-person interview with the client (when the company needs recruitment).- Send the scanned employment contract to the candidate for signing.- Create their file containing all necessary information on COMETE.
Imen Hadhri Education Details
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Soutenance Validée Avec La Mention Bien (15.5)
Frequently Asked Questions about Imen Hadhri
What company does Imen Hadhri work for?
Imen Hadhri works for Log System North Africa
What is Imen Hadhri's role at the current company?
Imen Hadhri's current role is Superviseur Pôle Client BPO.
What schools did Imen Hadhri attend?
Imen Hadhri attended Institut Supérieur De Comptabilité Et D'administration Des Entreprises De Tunis, Institut Supérieur De Comptabilité Et D'administration Des Entreprises De Tunis.
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imen hadhri
Tunisia -
Imen Hadhri
Riyadh, Saudi Arabia
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