Ina Ivanova is a Senior Program Manager (Strategic Transformation) at Software AG. She possess expertise in teamwork, service strategy, service operations, time management, team leadership and 2 more skills. She is proficient in Spanish. Colleagues describe her as "I worked with Ina for several years as a colleague and as her manager. Ina quickly developed into the role as "Senior Program Manager" in the software development business. Her area of ​​responsibility was to coordinate release work for various products. Documenting, further developing and certifying the processes was also part of her tasks. The successful collaboration with her was always characterized by respect, trust and openness. As an excellent team player, outstanding… Show more" and "I have worked with Ina since 2013, she is organised, self-confident, caring and responsible. During high profile incidents she has always been customer focussed, very able to analyse and solve problems with an excellent understanding and good technical knowledge of the IT environments and systems we operate. Ina’s comprehensive knowledge of ITSM/ ITIL and Incident Lifecycle Management process allowed us to meet our SLAs, Ina has good social skills, is empathic and an excellent… Show more"