Ina Bigiku, Mba Email & Phone Number

Boston, Massachusetts, United States

• Daily upkeeping of all operational procedures, managing cash flow in and out, customer service and complaint tracking, document management, and direct communication with vendors, Quality Control Assurance
• Training, feedback, and coaching to all tellers and managers on implementation of new policies
• Quarterly branch audits of cash drawers, vault, and ATM
• In the Century Bank acquisition, was requested to temporarily transfer and train all new onboarding staff on Eastern Bank’s… Show more
• In the Century Bank acquisition, was requested to temporarily transfer and train all new onboarding staff on Eastern Bank’s technologies, policies and procedures, and data maintenance
• Trained in all other areas such as teller line, loan processing, data entry, business and personal account Quality Control audits

• Trained in the implementation of individualized ABA therapy
• Effectively and efficiently complete individual daily data sheets for clients both in paper format and on electronic data entry program. Used to analyze daily individual social, incidental and behavioral goals.
• Communicate client’s progress, goals and challenges with family members daily.
• Trained in Discrete Trial Training
• Engage clients in Discrete Trial Training and Task Analysis and record progress… Show more
• Engage clients in Discrete Trial Training and Task Analysis and record progress through a multitude of data collection procedures

• Communicate and collaborate directly with Board Certified Behavior Analysts, Speech Therapists and Occupational Therapists
• Implement new hire trainings through modeling appropriate interactions with clients and modeling appropriate implementation of client behavior interventions, reviewing client behavior plans, explaining interventions.
• Provide direct feedback to 1:1 staff
• Implement Senior Therapist Feedback Form and… Show more Communicate and collaborate directly with Board Certified Behavior Analysts, Speech Therapists and Occupational Therapists
• Implement Senior Therapist Feedback Form and overlapping observations with 1:1 staff
• Assist in the maintenance and organization of DTT programming

• Trained in the implementation of individualized ABA therapy
• Implement individual Behavior Intervention Plans for children ages 2-22 with a diagnosis of Autism Spectrum Disorder
• Effectively and efficiently complete individual daily data sheets for clients both in paper format and on electronic data entry program. Used to analyze daily individual social, incidental and behavioral goals.
• Lead social skills groups multiple times a week which includes social skills communication… Show more Trained in the implementation of individualized ABA therapy
• Lead social skills groups multiple times a week which includes social skills communication lessons, coping skills, emotion identification, gross motor activities and creative arts.
• Communicate client’s progress, goals and challenges with family members daily.

Providence, Rhode Island Area

• Designed and implemented a new program called Bridges to Services
• Formulated particular marketing promotions for Bridges to Services
• Dealt with constituents on a one-on-one basis connecting them to resources
• Conducted weekly group check-ins as well as was a part of them on a weekly basis
• Administrative duties such as answering phones, restocking, and keeping a productive environment
• Training of new interns

Providence, Rhode Island Area

• Traveled and performed as a store manager at the Peabody, MA location due to lack of successful candidates for employment
• Opened and closed daily operation of the store
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
• Trained over 10 new staff members on operating procedures and company services
• Accompanied store inventories
• Altered floor design based on monthly new floor plans

Chelmsford, MA

• Family owned business
• Open/close daily operations of restaurant
• Responsible for creating weekly purchase orders, planning of goals, hiring and training of staff, and setting strategic marketing advertisings
• Worked closely with vendors to confirm delivery statuses
• Designed and renovated store layout
• Ensure positive customer service experience

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Psychology, Graduated

Career and School Concentration Psychology Club Leadership Workshop Collaborative Learning Program certification