Ina Bigiku, Mba Email & Phone Number

Boston, Massachusetts, United States

• Daily upkeeping of all operational procedures, managing cash flow in and out, customer service and complaint tracking, document management, and direct communication with vendors, Quality Control Assurance• Training, feedback, and coaching to all tellers and managers on implementation of new policies • Quarterly branch audits of cash drawers, vault, and ATM • In the Century Bank acquisition, was requested to temporarily transfer and train all new onboarding staff on Eastern Bank’s… Show more • Daily upkeeping of all operational procedures, managing cash flow in and out, customer service and complaint tracking, document management, and direct communication with vendors, Quality Control Assurance• Training, feedback, and coaching to all tellers and managers on implementation of new policies • Quarterly branch audits of cash drawers, vault, and ATM • In the Century Bank acquisition, was requested to temporarily transfer and train all new onboarding staff on Eastern Bank’s technologies, policies and procedures, and data maintenance• Trained in all other areas such as teller line, loan processing, data entry, business and personal account Quality Control audits• Strong customer service skills and ability to connect on a personal level• Experience in use of DocuSign, Microsoft Teams, Slack, Google Docs, Excel, Word, and PowerPointAwards: 2020 Rookie of the Year, Above & Beyond Award Show less

• Trained in the implementation of individualized ABA therapy • Effectively and efficiently complete individual daily data sheets for clients both in paper format and on electronic data entry program. Used to analyze daily individual social, incidental and behavioral goals. • Communicate client’s progress, goals and challenges with family members daily. • Trained in Discrete Trial Training • Engage clients in Discrete Trial Training and Task Analysis and record progress… Show more • Trained in the implementation of individualized ABA therapy • Effectively and efficiently complete individual daily data sheets for clients both in paper format and on electronic data entry program. Used to analyze daily individual social, incidental and behavioral goals. • Communicate client’s progress, goals and challenges with family members daily. • Trained in Discrete Trial Training • Engage clients in Discrete Trial Training and Task Analysis and record progress through a multitude of data collection procedures • Provide home services for clients o In home ABA services o Community outings with clients o Direct communication with parents and BCBAs Show less

Communicate and collaborate directly with Board Certified Behavior Analysts, Speech Therapists and Occupational Therapists • Implement new hire trainings through modeling appropriate interactions with clients and modeling appropriate implementation of client behavior interventions, reviewing client behavior plans, explaining interventions, supervising new hire, completing new hire checklists • Provide direct feedback to 1:1 staff • Implement Senior Therapist Feedback Form and… Show more Communicate and collaborate directly with Board Certified Behavior Analysts, Speech Therapists and Occupational Therapists • Implement new hire trainings through modeling appropriate interactions with clients and modeling appropriate implementation of client behavior interventions, reviewing client behavior plans, explaining interventions, supervising new hire, completing new hire checklists • Provide direct feedback to 1:1 staff • Implement Senior Therapist Feedback Form and overlapping observations with 1:1 staff • Assist in the maintenance and organization of DTT programming • Communicate client updates with 1:1 staff • Work directly with clients in various settings • Skilled in following client behavior intervention plan as outlined by BCBA • Attend bi-weekly Senior Therapist meetings • Attend monthly team meetings Show less

Trained in the implementation of individualized ABA therapy • Implement individual Behavior Intervention Plans for children ages 2-22 with a diagnosis of Autism Spectrum Disorder • Effectively and efficiently complete individual daily data sheets for clients both in paper format and on electronic data entry program. Used to analyze daily individual social, incidental and behavioral goals. • Lead social skills groups multiple times a week which includes social skills communication… Show more Trained in the implementation of individualized ABA therapy • Implement individual Behavior Intervention Plans for children ages 2-22 with a diagnosis of Autism Spectrum Disorder • Effectively and efficiently complete individual daily data sheets for clients both in paper format and on electronic data entry program. Used to analyze daily individual social, incidental and behavioral goals. • Lead social skills groups multiple times a week which includes social skills communication lessons, coping skills, emotion identification, gross motor activities and creative arts. • Communicate client’s progress, goals and challenges with family members daily. • Trained in Discrete Trial Training • Engage clients in Discrete Trial Training and Task Analysis and record progress through a multitude of data collection procedures • Provide home services for clients o In home ABA services o Community outings with clients o Intensive toilet training o Direct communication with parents and BCBAs • Certified in CALM procedures and techniques Show less

Providence, Rhode Island Area

• Designed and implemented a new program called Bridges to Services• Formulated particular marketing promotions for Bridges to Services• Dealt with constituents on a one-on-one basis connecting them to resources • Conducted weekly group check-ins as well as was a part of them on a weekly basis• Administrative duties such as answering phones, restocking, and keeping a productive environment• Training of new interns

Providence, Rhode Island Area

• Traveled and performed as a store manager at the Peabody, MA location due to lack of successful candidates for employment • Opened and closed daily operation of the store• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals• Trained over 10 new staff members on operating procedures and company services• Accompanied store inventories• Altered floor design based on monthly new floor plans • Kept up with vendors to ensure… Show more • Traveled and performed as a store manager at the Peabody, MA location due to lack of successful candidates for employment • Opened and closed daily operation of the store• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals• Trained over 10 new staff members on operating procedures and company services• Accompanied store inventories• Altered floor design based on monthly new floor plans • Kept up with vendors to ensure timely delivery of merchandise • Responsible for losses, weekly/monthly/yearly sales goals, margin, and growth • Made nightly or morning bank deposits of sales Show less

Chelmsford, Ma

• Family owned business• Open/close daily operations of restaurant • Responsible for creating weekly purchase orders, planning of goals, hiring and training of staff, and setting strategic marketing advertisings • Worked closely with vendors to confirm delivery statuses • Designed and renovated store layout • Ensure positive customer service experience

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Psychology, Graduated

Career and School Concentration Psychology Club Leadership Workshop Collaborative Learning Program certification