Inamara Bellina Email & Phone Number

St. Louis, Mo, Us

United States

Waterloo, Illinois, United States

- Manage and resolve escalated customer interactions, employing empathy and de-escalation skills to ensure customer satisfaction.- Contribute to strategic projects, including successful onboarding of over 75 stores to the Uber Eats platform, driving growth and expanding customer reach.- Act as an intermediary between retail partners and third-party sources, managing more than 50 financial disputes weekly alongside other account and order inquiries.- Triage potential bug reports from customers and retailers and report via Jira ticketing system and collaborating with engineers to resolve the issue.- Utilize fraud detection tools like Forter to detect and resolve fraudulent accounts, aiding in the reduction of fraudulent activities and adherence to company policies.- Optimized operational efficiency by streamlining inventory integration requests and disbursement reconciliations for retailers.- Provided technical support to retailers via phone and email, troubleshooting platform issues, and offering alternative solutions to minimize sales disruptions.- Used Salesforce and other internal tools to manage retailer accounts and acted as the advocate for our retail partners, gaining insight into their business needs and providing solutions to address their challenges.

- Provided prompt and effective assistance to customer requests via phone and email tickets, consistently handling 100+ tickets per day.- Conducted shadowing sessions to showcase the customer experience workflow to other departments and new hires, fostering cross-functional understanding.- Exceeded KPIs by delivering high-quality service to consumers and retailers, ensuring their satisfaction, earning multiple high performer recognitions within the team.- Processed refunds and charges in a timely manner, maintaining efficient financial transactions for customers.- Monitor and address social media inquiries across various platforms, including Facebook, Instagram, X (formerly Twitter), and third-party review sites.

Orlando, Florida, United States

- Conducted 40-50 weekly comprehensive quality evaluations for agents based on targets, delivering actionable feedback and support in a timely manner.- Actively shared best practices and provided/requested feedback to foster a collaborative environment.- Scheduled and facilitated monthly meetings with stakeholders to review team performance, resulting in actionable plans for low-performing agents.- Collaborated with Attractions Team stakeholders to update and improve internal guidelines and improving resolution time and customer satisfaction by 10% within 30 days.

Orlando, Florida, United States

- Managed guest and partner requests through various channels, including phone, email, and live chat, consistently maintaining a quality score above 95%.- Conducted informative presentations for the team, disseminating best practices and facilitating the rollout of new processes and projects.- Delivered professional and high-quality service, surpassing team KPI scores (CSAT, FCR, etc.) consistently.

Orlando, Florida, United States

- Collaborated with stakeholders to provide valuable feedback on processes for the new attractions product, leading to swift and effective changes that improved guest experience.- Assisted guests with attraction reservations and acted as the primary liaison with partnering venues and tour companies, handling over 50 tickets a day.- Authorized and processed refunds and compensations to address and resolve customer complaints.- Identified and reported bugs, assessing their impact on guests, partners, and the company for prompt resolution that enhanced the overall efficiency of customer support operations, fostering a more seamless and responsive system for issue resolution.

Orlando, Florida, United States

- Oversaw daily store operations, including transactions, inventory management, and product presentation.- Achieved top sales performance by selling 100 customizable cases per month, demonstrating strong sales acumen.- Conducted repairs on electronic devices including Android and iOS, such as screens, charging ports, and software updates ensuring optimal device functionality.

Staten Island, New York, United States

- Oversee store operations, including inventory management and processing special orders.- Assess customers' devices to diagnose repair needs accurately.- Provide on-site repairs for most electronic devices, such as iPhones and Samsung phones, completed within 60 minutes or less.

New York City Metropolitan Area

- Provided exceptional customer service by greeting and photographing guests as they boarded the cruise ship, accommodating a high volume of 50-400 people.- Edited, curated, and monetized a collection of compelling photographs for sale to guests, showcasing meticulous attention to detail and exceptional sales acumen.- Maintained accurate sales records, completing daily reports and efficiently organizing and uploading photos after each trip.