Inamara Bellina Email & Phone Number

United States

Waterloo, Illinois, United States

- Manage and resolve escalated customer interactions, employing empathy and de-escalation skills to ensure customer satisfaction.- Contribute to strategic projects, including successful onboarding of over 75 stores to the Uber Eats platform, driving growth and expanding customer reach.- Act as an intermediary between retail partners and third-party.

- Provided prompt and effective assistance to customer requests via phone and email tickets, consistently handling 100+ tickets per day.- Conducted shadowing sessions to showcase the customer experience workflow to other departments and new hires, fostering cross-functional understanding.- Exceeded KPIs by delivering high-quality service to consumers and.

Orlando, Florida, United States

- Conducted 40-50 weekly comprehensive quality evaluations for agents based on targets, delivering actionable feedback and support in a timely manner.- Actively shared best practices and provided/requested feedback to foster a collaborative environment.- Scheduled and facilitated monthly meetings with stakeholders to review team performance, resulting in.

Orlando, Florida, United States

- Managed guest and partner requests through various channels, including phone, email, and live chat, consistently maintaining a quality score above 95%.- Conducted informative presentations for the team, disseminating best practices and facilitating the rollout of new processes and projects.- Delivered professional and high-quality service, surpassing.

Orlando, Florida, United States

- Collaborated with stakeholders to provide valuable feedback on processes for the new attractions product, leading to swift and effective changes that improved guest experience.- Assisted guests with attraction reservations and acted as the primary liaison with partnering venues and tour companies, handling over 50 tickets a day.- Authorized and processed.

Orlando, Florida, United States

- Oversaw daily store operations, including transactions, inventory management, and product presentation.- Achieved top sales performance by selling 100 customizable cases per month, demonstrating strong sales acumen.- Conducted repairs on electronic devices including Android and iOS, such as screens, charging ports, and software updates ensuring optimal.

Staten Island, New York, United States

- Oversee store operations, including inventory management and processing special orders.- Assess customers' devices to diagnose repair needs accurately.- Provide on-site repairs for most electronic devices, such as iPhones and Samsung phones, completed within 60 minutes or less.

New York City Metropolitan Area

- Provided exceptional customer service by greeting and photographing guests as they boarded the cruise ship, accommodating a high volume of 50-400 people.- Edited, curated, and monetized a collection of compelling photographs for sale to guests, showcasing meticulous attention to detail and exceptional sales acumen.- Maintained accurate sales records.