Indah Namira Email & Phone Number

A part of the Internal Tools Team, working with other Clark Associates & WebstaurantStore teams. Projects I've worked on: CAMP Recruiter Portal (July - August 2022), Hatch (August 2022 - February 2023), Event Planning Tool (February 2023 - Present), AI Admin Tool, Timeclock/Scheduler

Washington D.C. Metro Area

Dafero is a food startup with a social mission to help vulnerable women (refugees & former trafficking victims) with employment and job training. In 2020, Dafero launched 50+ free life-skills modules (MOOC) in a new online initiative to support NGOs and community-based organizations assisting vulnerable women.- Increased design efficiency by 35% by converting the platform from a mobile app to a responsive web app through leading UX whiteboarding & design-thinking exercises with stakeholder & their team- Brought significant insights into the MOOC through a series of user interviews with NGOs & community-based organizations and an online survey- Developed metrics, provided key performance indicators to evaluate the efficiency and impact of programs and materials, and created the information architecture, personas, user journey, and prototype iterations grounded on research

4467 Technology Dr #1100, College Park, Md 20740

TranscendSTUDIO is an independent game development & media studio. Our mission is to empower marginalized voices through compelling storylines & interactive mediums such as virtual reality (VR) and video games to create immersive experiences. - Mentored & led a team of dev & animation interns, built & managed product roadmap, ensured implementation, and worked with cross-disciplinary team (development/engineering, animation, narrative designer, collaborators: musicians & voice actors, etc.) on a day-to-day basis- Handled & managed the product development process from ideation through delivery for VRefugees (VR simulation), including converting interview transcript into concept & storyboard, building the environment, editing title cards (for caption & scene info) & game sound fx, and animating characters- Play-tested, monitored and analyzed gameplay data and user feedback from demos to generate insights, identify opportunities, and make recommendations to guide future development, inform product direction, and enrich player experiences- Directed & edited cutscenes for Terp’s Life (2D game) and creating animation for fighting, walking & idle movements for TranscendVR (VR Game) to create immersive storytelling experience for game playersEvent List: TranscendVR Demo at NEXTNOW Festival (2017) (http://theclarice.umd.edu/events/2017/transcend-vr-demo), Innovate Maryland: Celebrating Innovation & Partnership (2018), Maryland Day Festival (2017)Article: "A UMD Startup uses virtual reality to tell the story of Syrian refugees crossing Europe" by the Diamondback (https://dbknews.com/2018/02/13/virtual-reality-syrian-refugees-umd/)

- Worked with cross-functional team of vendors, department heads, production manager & crew leads to provide production support and end-to-end event management to run successful rehearsals, performances, in-house produced events, vendor shows, and festivals.- Improved artist-partner relationship by 20% by responding to request, issues & concerns of production company & tour management, and coordinating resolution efforts to provide positive vendor experience.

- Prepared & participated in grassroots outreach, including conducting phone outreach to local organizations & affected constituency groups, and assisted outreach manager at community events to present key campaign points & draw support from constituents for client campaigns or projects- Assisted public affairs director & outreach manager with administrative & operational needs, including recording & managing 1000+ outreach databases and coordinating meeting & call arrangements with clients, community leaders & Maryland district representatives- Conducted online research to identify potential opportunities for ongoing improvement and strengthening of target metrics, monitored & tracked analytics on key topics using google alerts, and developed summative reports with insights & latest news on key topics to contribute to media relations strategy and keep CEO & public affairs director updated on critical public policy changes

- Assisted MCT Credit Union members with processing financial transactions, including educating members on available services & making recommendations based on their needs, answering member inquiries, and resolving member issues (i.e. account problems, checking reconciliations, or error in transactions) to create a positive member experience- Balanced cash drawer (for deposits, withdrawals, etc.) & processed new account applications, and verified cash being returned to the vault on a day-to-day basis to support routine branch processes & operations- Established, retained, and deepened customer relationships by executing relationship management strategies and performing efficient & accurate banking transactions

Master'S Degree

Bachelor’S Degree

Associate'S Degree