• Managed front-end cashiers and support staff, ensuring exceptional customer service and overseeing efficient processing of "Click and Collect" online orders.• Directed cash handling procedures, conducted audits, and reconciled cash drawers for precise financial reporting.• Provided comprehensive training to cashiers on proper cash-handling techniques and security protocols, maintaining high standards of service.• Enhanced customer satisfaction through proactive problem resolution, effective customer feedback management, and seamless handling of "Click and Collect" online orders, demonstrating strong managerial and customer service skills.

• Operated cash registers and handled financial transactions accurately and efficiently.• Processed sales, returns, and exchanges, ensuring correct pricing and adherence to company policies.• Provided excellent customer service by greeting customers, answering questions, and addressing concerns.• Maintained a clean and organized checkout area to ensure a pleasant shopping experience for customers.• Assisted in stocking and organizing merchandise on the sales floor and in storage areas.• Promoted store loyalty programs and special promotions to customers to increase sales and customer engagement.• Collaborated with team members and management to ensure smooth store operations and exceptional customer service.• Resolved customer complaints and issues promptly and professionally, escalating to management when necessary.

• Achieved assigned sales volumes for exports and imports by promoting logistics solutions and building strong B2B relationships with customers, freight forwarders, exporters, importers, and other shipping liners.• Successfully exceeded targets even while adapting to a new remote work environment during the COVID-19 pandemic, demonstrating resilience and effectiveness in unprecedented circumstances.• Played a key role within the marketing team to develop effective marketing and tactical plans by providing essential market information and data, ensuring alignment with the corporate strategy and achievement of the company budget.• Conducted comprehensive market and competitor analysis to identify new trade lanes and target new customers, leading to successful new business development activities.• Strengthened relationships with Principal offices and agency networks by providing periodic market updates, fostering collaboration, and positioning as the preferred agent within the network.• Represented the company at trade exhibitions and events, enhancing brand visibility.• Created detailed sales presentations and proposals using PowerPoint, showcasing the unique features and advantages of shipping services.• Monitoring budgets by comparing and analyzing actual results with plans and forecasts.• Was able to gain customer loyalty by providing exceptional customer service, and by recommending the specific solution to the customers by understanding their needs.

• Achieved assigned company goals, lending, and deposit targets by promoting the best financial solution to the customers’ requirements.• Developed new businesses through the existing customer base by connecting personally with customers and providing appropriate advice on financial solutions.• Conducted daily operations by providing appropriate customer service in terms of after-sales services, responding to customer inquiries, and recovery management.• Grew the asset portfolio by generating new businesses handling Key Accounts which include High Net Worth, Ultra-HNW, and Cooperate Accounts.• Led a team to achieve given targets by promoting team effectiveness, motivating, inspiring, and guiding toward personal performance development.• Organized successful brand awareness programs, and sales promotion campaigns and participated in various workshops, events, meetings, and promotional activities throughout the period and increased the number of leads to the company.• Developed marketing strategies and managed advertising campaigns to promote company products through different types of media, such as television, radio, and managed company social media channels to enhance audience engagement.• Developed communications strategies to communicate with internal and external stakeholders regarding company policies, procedures, guidelines & practices.• Conducted interviews and trained newly recruited staff.• Supported the teller in the cash counter to complete transactions like deposits and withdrawals during peak hours.• Maintained excellent client relationships, follow up on inquiries, collection of customer feedback & testimonials, and deliver quality customer experiences to the management to improve operational excellence. • Monitored & reported to the management about the market & competitor activities by effectively carrying out a comprehensive study, market research & analysis of market intelligence & statistics.

• Generated sales volumes of imports & exports by building strong relationships with Freight Forwarders, Exporters & Importers, and Other Shipping Liners. Develop effective communication strategies to make sure company policies and procedures will inevitably be updated for employees, clients, and the public.• Generated sales volumes of imports & exports through strong client relationships.• Analyzed sales data and prepared marketing reports and presentations using Excel and PowerPoint.• Assisted with customer inquiries and feedback to improve service quality.• Prepared and sent accurate and competitive rate quotations to customers promptly, ensuring high standards of customer service and market competitiveness.• Developed effective communication strategies to ensure company policies were updated and communicated to clients and employees.• Conducted detailed business analytics to identify trends and opportunities for growth.• Responded to customer inquiries, provided timely information about services and products, and assisted in managing customer relationships to maintain high levels of customer satisfaction.• Collaborated closely with operations, finance, and customer service departments to ensure seamless service delivery.