Inamullah Malik Email and Phone Number

Role & Responsibilities:• Requirement gathering, requirement and Functional design documentation.• Technical analysis of requirements.• Team mentoring and tasks tracking.• User training and Demos.• On-Site and Off-site consultancy to clients.• MS Dynamics CRM customizations and extensions development.• MS Dynamics CRM installations and troubleshooting.Key Achievements in the delivery of following CRM solutions:• Complaint Management System.• Loyalty Management System.• Customer 360 degrees View• Customer’s Master Data Management System.• Customer Retention CRM Solution. (Customer Call Reports and Survey management)• Alert Management System.• Contact Center phone call and social media integration.Technologies:• MS Dynamics CRM installation and Email Router configuration.• Microsoft Dynamics CRM customizations and configurations.• MS Dynamics CRM extensions development e.g. Plugins, workflows, XRM, JavaScript, jQuery.• ASP.NET CRM extensions.• WCF Services development.• SQL Server, SSRS and SSIS.• Bug fixing in Mobile Applications (Sencha framework)

Role & Responsibilities:• ASP.NET application architecture design and development.• Tasks planning and implementation reporting to client.• Microsoft Dynamics CRM presales documentations and demo delivery.

 Machine-Readable passport printing application development. Passport tracking system development. Hands-up data entry and data verification system development. Ballot application development. Application development for automatic data entry to web site. On-Site technical support and system administration. User training.

Application development using VB 6.0