Inam Ullah Email & Phone Number

Business Bay

• As a Call Center Supervisor and Trainer in the real estate brokerage company, I oversee online chats, inbound calls, and emails while providing training to the sales team on customer service skills and new project.
• Implemented online chat system, enhancing website functionality and customer engagement.
• Developed and executed cross-functional training program, resulting in increase in sales conversion rates.
• Successfully revived cancelled leads, contributing to a boost in overall sales performance.
• Recognized for fostering a positive team culture and driving improvements in customer satisfaction.

United Arab Emirates

• It's not about 'Customer Satisfaction,' but achieving 'Customer Happiness & DelightMajor Responsibilities & Duties:
• Managed a team of 15 customer service agents handling calls, chats, and emails across various online platforms.
• Assigned and organised tasks for team based on business requirements.
• Monitored service levels and schedule adherence.
• Ensured that performance benchmarks of the team are met in all areas (speed, accuracy, volume) and prepared individual assessments on daily and monthly basis.
• Assessed staff competence/skills on a regular basis & coach/counsel them to enhance their Skills/knowledge.

Jumeira Lake Towers, Dubai, UAE

• Major Responsibilities & Duties:
• Deliver presentations of products at customer sites and at conferences.
• Maintain existing client relationships by providing on-going consultation.
• Maintain accurate and organized documentation on all clients and prospects.
• Trying to solve the complaints over the phone or forwarding to the concerned department.
• Produce monthly sales reports.

United Arab Emirates

• Major Responsibilities & Duties:
• Identifying prospective customers using lead generating methods and performing an average of 45 cold calls per day
• Visiting customers, listening to their requirements and provide them the service accordingly
• Negotiating on price, costs, delivery and specifications with buyers and managers
• Preparing reports by collecting, analyzing, and summarizing information
• Reviewing my own sales performance, aiming to meet or exceed targets

Peshawar, Pakistan

• Customer Support
• Telemarketing
• Business OutsourcingEveryday periodic tasks:
• Resolved customer complaints via phone, email, chat and social media.
• Assisted customers with placement of orders, refunds, or exchanges over the phone.
• Regular follow up with existing and potential customers through phone calls.