İnanç Kabarık Email & Phone Number

İzmir, Turkey

Tirana, Albania

• Cross-functional Collaboration
• Performance Monitoring & Analysis
• Contact Center Efficiency Enhancement
• Adherence to Standard Operating Procedures
• Reporting (Daily, Monthly, MTD, YTD)
• Key Metric Analysis & Reporting

İstanbul, Türkiye

• Monitor, evaluate and score inbound & outbound calls against established quality assurance instruments and standards
• Provide feedback to the team leader and supervisors in the call center
• Improving Overall Contact Center Efficiency
• Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
• Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined

İstanbul, Türkiye

• Determining project requirements and developing work schedules for the team
• Delegating tasks and achieving daily, weekly, and monthly goals
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
• Record data and data entry inputs
• Build a schedule to track significant dates, project instructions or work progress
• Updating work schedules and performing troubleshooting as required

İstanbul, Türkiye

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Consults with users to determine steps and procedures taken to identify and resolve the problem
• Provide customers with information about products and services

İstanbul, Türkiye

Bodrum

Nivelles, Valon Bölgesi, Belçika