Ian Armstrong Email & Phone Number
area 512 and 866
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Who is Ian Armstrong? Overview
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Ian Armstrong is listed as Consultant at IanWorks, a company with 1 employees, based in Park City, Utah, United States. AeroLeads shows phone signal with area code 512, 866 and a matched LinkedIn profile for Ian Armstrong.
Ian Armstrong previously worked as Rider & Retailer Experience Leader at Specialized Bicycle Components and Director of Product Management and Program Management at Cobb Tuning. Ian Armstrong holds B.S; School Of Engineering & Applied Science, Mechanical Engineering; 2006 from University Of Colorado Boulder.
Email format at IanWorks
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About Ian Armstrong
COBB Tuning is a premium automotive-aftermarket software company and manufacturer supporting vehicles like the Subaru WRX to Porsche 911s with thousands of dealers worldwide. I develop and deploy company-wide, 100+ employee, customer-centric systems for support (Zendesk), sales and marketing (Salesforce and Netsuite ERP), and engineering development (Jira and Confluence). I curate the entire customer experience journey from product ideation, to data-driven fiscal year plans, to consumer-level support. As a hands-on leader in Support, Sales, Marketing, and Engineering teams, I have developed a deep understanding of every customer’s needs and their business impact. I currently engage with 3 direct reports, a matrix of Directors and Executives, and over 40 engineers in 5 countries to drive innovations in B2B and B2C hardware, software, SaaS, and firmware. Any department, any problem; I can help solve it. Specialties: Zendesk - Jira - Confluence - Salesforce.com - NetSuite - Strategic Planning - Program Management - Customer Satisfaction - Product Management - Cross-functional Team Leadership - Change Management - Operations - Agile - Scrum - Kanban - Waterfall - Project Management
Listed skills include Customer Service, Engineering, Automotive, Microsoft Excel, and 13 others.
Ian Armstrong's current company
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Ian Armstrong work experience
A career timeline built from the work history available for this profile.
Rider & Retailer Experience Leader
Current
Director Of Product Management And Program Management
Member of company executive leadership teamDefine product strategy, product, and program management for 40+ engineers across 5 countriesCollaborate with engineering management to implement Agile development using Scrum for hardware, software, SaaS, and firmware projectsLead process improvement from product ideation to releaseCreate data pool for developing.
Director Of Sales And Consumer Experience
Managed 3rd party implementations of NetSuite and Salesforce.comImplementation and enforcement of industry-leading MAP programBuilt stronger relationships with existing accounts via Facebook groups, on-site visits, and event collaborationNew business development via on-site visits, cold calling, and industry networksDeveloped influencer marketing.
Customer Service Manager
Implemented Zendesk to track and report customer issues for website and product improvementMeasured and set KPIs for customer satisfaction, first reply time, and average reply timeBuilt internal and external knowledge bases to “never ask the same question twice”Developed and taught company-wide Customer Service Training
Customer Service Consultant
Helped implement, configure, and troubleshoot a new Zendesk instanceProvided guidance and created documentation for hiring and training new CS agents
Construction Manager
Project Engineer
Service Porter Manager
Colleagues at IanWorks
Other employees you can reach at specialized.com. View company contacts for 1 employees →
Todd Schoenberger
Colleague at IanworksSouth Windsor, Connecticut, United States, United States
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Nina Smolders
Colleague at IanworksThe Randstad, Netherlands, Netherlands
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Jeremiah Hueske
Colleague at IanworksRhein-Neckar Metropolitan Region, Germany, Germany
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Luis Gerardo Torres
Colleague at IanworksNetherlands, Netherlands
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Marcel Keyser
Colleague at IanworksErfurt, Thuringia, Germany, Germany
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Paweł Miłosz
Colleague at IanworksWarsaw, Mazowieckie, Poland, Poland
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Scott Gridley
Colleague at IanworksLondon, England, United Kingdom, United Kingdom
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Isaak Gartland
Colleague at IanworksSan Francisco, California, United States, United States
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Heidi Virtanen
Colleague at IanworksAltendorf, Schwyz, Switzerland, Switzerland
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JK
Jason Kuo
Colleague at IanworksBoulder, Colorado, United States, United States
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Ian Armstrong education
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University Of Colorado Boulder
Frequently asked questions about Ian Armstrong
Quick answers generated from the profile data available on this page.
What company does Ian Armstrong work for?
Ian Armstrong works for IanWorks.
What is Ian Armstrong's role at IanWorks?
Ian Armstrong is listed as Consultant at IanWorks.
What is Ian Armstrong's phone number?
AeroLeads has found 3 phone signal(s) with area code 512, 866 for Ian Armstrong at IanWorks.
Where is Ian Armstrong based?
Ian Armstrong is based in Park City, Utah, United States while working with IanWorks.
What companies has Ian Armstrong worked for?
Ian Armstrong has worked for Ianworks, Specialized Bicycle Components, Cobb Tuning, Enve Composites, and Csi Construction Inc.
Who are Ian Armstrong's colleagues at IanWorks?
Ian Armstrong's colleagues at IanWorks include Todd Schoenberger, Nina Smolders, Jeremiah Hueske, Luis Gerardo Torres, and Marcel Keyser.
How can I contact Ian Armstrong?
You can use AeroLeads to view verified contact signals for Ian Armstrong at IanWorks, including work email, phone, and LinkedIn data when available.
What schools did Ian Armstrong attend?
Ian Armstrong holds B.S; School Of Engineering & Applied Science, Mechanical Engineering; 2006 from University Of Colorado Boulder.
What skills is Ian Armstrong known for?
Ian Armstrong is listed with skills including Customer Service, Engineering, Automotive, Microsoft Excel, Social Media, Microsoft Office, Project Planning, and Purchasing.
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