Experienced and dedicated IT Professional with over nine years identifying efficienciesand problem areas within Infrastructure and three years of valuable experiencemonitoring project performance within IT Operations. Adept in setting up administratorand server accounts, and experienced in managing the functionality of systems.Accustomed to handling IT support, managing IT projects, and supporting variousengineering departments with IT tools and applications. Able to effectively self-manageduring independent projects, as well as collaborate as part of a productive team. Robustbackground equipped with diverse transferable and promising skill-sets and insight. Career Pause: Took time off my career to focus on personal and professional development. Over the duration and while also providing full time caregiver to my grandmother, I managed to accomplish the below:• Attend UC Berkeley Extension• Graduate Technical Project Management Course• Obtain Certification as Professional Scrum Master I (PSM I) issued by Scrum.orgDuring the time I was looking for jobs, I took online courses to hone my skills, stayed updated with all industry trends and developments, and focused on my mental wellbeing. I am now in perfect shape to put all I learned into practice throughout my new endeavors.
Listed skills include Order Entry, Customer Relations, Office Administration, Customer Satisfaction, and 15 others.