Inas El-Menshawy Email & Phone Number

Maidstone, England, United Kingdom

Maidstone, England, United Kingdom

• Supported the timely resolution of critical lift defects, liaised with contractors and a consultant
• Managed a tracker (spreadsheet) of LOLER thorough examination reports, ensured data was accurate and up to date
• Assisted in maintaining a tracker of lift remedial works and a finance tracker
• Reviewed documents related to the completion of lift remedial works/defects, stored documents in a well organised manner
• Compiled end of month KPI reports
• Trained new team members on systems and various work processes

• Designed a comprehensive information guide on the Luxembourg pavilion to be used as part of the induction for the pavilion’s hosts and volunteers
• Assisted the protocol manager during VIP visits and special events. Welcomed and managed the flow of guests, and seated guests according to plan
• Prepared timetables and customized maps of the EXPO 2020 site for invited delegations
• Escorted invited delegations on tours of the Luxembourg pavilion and EXPO 2020 site
• Conducted guided tours of the Luxembourg pavilion for media personnel and special guests
• Organised accreditation passes for the Luxembourg pavilion employees and visitors. Proactively investigated documentation and system errors to ensure that passes were processed in a timely manner

Dubai, United Arab Emirates

• ✔️ Authored and edited communications for 20,000+ cabin crew
• Wrote and edited a quarterly service newsletter, guides for product launches e.g. A380-800 two class aircraft, and regulatory/procedural updates
• Coordinated with authors, Corporate Communications and other stakeholders to plan timelines, review edits and align with external communications
• Adapted the language and tone used for optimal understanding by a multi-cultural audience✔️ Rewrote the Cabin Crew Service Procedures Manual (600+ pages)
• Simplified and restructured the text for improved usability
• Identified 100+ discrepancies and areas of improvement, and collaborated with stakeholders to validate content

Dubai, United Arab Emirates

• ✔️ Conducted guided tours of static aircraft (to commemorate route launches and other special occasions)
• Guided VIPs such as the Emirates Airline President and politicians etc., media personnel and travel industry guests; proactively showcased the aircraft features and onboard product, and answered questions about the.
• Managed the flow of guests; organised small groups, allowed groups to board at regular intervals and allocated a set amount of time for each tour
• Briefed cabin crew on engaging with guests professionally and with integrity, and how to answer questions from media personnel, in line with guidance from Corporate Communications
• Produced fact sheets for cabin crew to be well prepared with relevant information such as the airline’s history, awards, passenger routes, onboard facilities etc.
• Reported an overview of the event, guest feedback and learning outcomes to various stakeholders✔️ Planned and conducted trials of inflight service and onboard product

Dubai, United Arab Emirates

• ✔️ Delivered outstanding customer service
• Adopted a customer centric approach to decision making and problem solving
• Acknowledged frequent flyers and VIPs travelling in First, Business and Economy Class
• Engaged with customers and actively sought service and product feedback
• Promoted Emirates Airline products such as the frequent flyer programme etc.
• Promptly investigated and resolved customers’ complaints