Christian Gica Email & Phone Number

Job Responsibilities:❖ Supervise and mentor helpdesk staff, providing guidance and support to enhance theirskills and performance❖ Monitor and manage the ticketing system to ensure timely resolution of user issues,escalating complex problems as needed❖ Identify areas for process improvements and implement best practices to increaseefficiency and service quality❖ Establish and track performance metrics to assess team effectiveness, reports on serviceslevels, and identify trend❖ Ensure high standards of user support service, addressing user concerns and feedbacks toenhance satisfaction❖ Work closely with other IT departments to coordinate support efforts, share knowledgeand project management❖ Oversee the creation and maintenance documentation, including user guides andknowledge based articles❖ Participate in strategic planning for IT support services, aligning team goals andorganizational objectivesDuring this period, I am still managing IT administration task while handling as a lead inboth PH team (Cebu and Manila office)

Cebu It Park

Job Responsibilities:❖ Manage all other incoming emails about support coming from different department❖ Purchase hardware and software following set procedures with guidance from Senior ITManager❖ Obtain hardware and software quotes on behalf of users and other IT team members❖ Maintain the IT Asset Management System ensure that all assets are recorded, updatedand removed when required❖ End user support; provide technical support for Windows, Linux, Office and customapplications❖ Repair and Troubleshoot issues on computer workstations, laptops and printers.❖ Resolve Internet, LAN connection and Wireless Connection❖ Set-up and Maintain the company's IT Network, Servers, Biometrics and IP Camera upand running❖ Assist and coordinate local equipment relocation❖ Coordinate with other offices in the creation, implementation and maintenance ofcompany standards❖ Work with IT Management to plan and implement IT Strategy

14/F It Tower 1 Cebu Business Park Cebu City

Job Responsibilities:• End user support; provide technical support for Windows, Office, and custom applications.• Troubleshoot issues on desktops, laptops, mobile devices, and printers.• Install, modify, or repair software and hardware. Coordinate external service calls when necessary.• Resolve internet, intranet, and VPN connection issues.• Create, unlock, reset, archive, and disable user accounts.• Assist and coordinate local equipment relocation.• Maintain an accurate service ticket of all user issues and IT Operations tasks and projects using the HelpDesk portal.• Coordinate with other offices in the creation, implementation and maintenance of company IT standards.• Work with IT Management to plan and implement IT strategy.• Assist in orienting new staff to the IS systems, policies, and procedures.• Maintain an effective local emergency and disaster recovery procedures.

Pg Almendras St. Danao City, Cebu

Responsibilities:▪ encode student enrollment form during enrollment ▪ prepare report for the enrollment list for CHED▪ update student information▪ prepare study load of the students▪ encode grades of the student ▪ prepare the permit and assessment of the student ▪ update the assessment of the students▪ prepare grade report of the student▪ create. modify system functionalities and reports

Pg Almendras St. Danao City, Cebu

Responsibilities: ▪ assemble, install and test computer software, networks and equipment ▪ repair equipment ▪ take details of student problems ▪ Identify and solve computer problems.