Inci F. Email & Phone Number

Phoenix, AZ, US

United States

United States

United States

Phoenix, Arizona, United States

• Served as the main point of contact for colleagues, internal customers and business partners regarding Aviation systems, forms and processes. Identified and delivered training as needed to meet Service Level Agreements.
• Chosen as one of 59 employees from a field of approximately 450 people to participate in the Navigator program. Navigator is a two year program that supports and assists future managers and experts in building.
• Managed onboarding and expectation setting for 19 new hires, including those in Trivandrum India.
• Rewrote and continuously updated 35+ procedure manuals.
• Collaborated with business partners and internal customers to identify needs, overcome challenges and create solutions.
• Worked with the Change Management Team on process mapping and time studies to drive organizational redesign.

• Supported several underwriters in the issuance and servicing of their Aviation book of business.
• Processed policies, mid-term change endorsements and certificates accurately and in a timely manner.
• Participated in many projects such as FileNet enhancements, audits and IT system testing.
• Selected to process the more complex, non-US based operations, book of business.
• Used “Amanda”, aviation insurance software to document all information for new business policies, renewal policies and midterm changes.
• Used “Genius” software to create invoices for policies, midterm changes, taxes and fees.

As a member of the National Sales Center, I on-boarded agency partners with training and support on the systems and insurance products needed to grow their business. I was promoted from within and then selected to manage the relationship with the Personal Insurance Strategic partner group. Using the Emma Email Marketing platform, created and distributed a.

• Processed General Liability policy documents, mid-term changes and invoices.
• Worked with Business Analysts and IT in testing software upgrades.
• Educated the team on departmental process changes.

• Remotely managed schedules and meeting preparation for three Territory Sales Managers. Communicated with insurance agency principals regarding production and coverage.
• Collaborated with the Quality Manager to design the quality guidelines for the team.