Interpreting customer experience and data to identify trends and insights, which guide strategies for improving customer satisfaction and loyalty.• Conduct in-depth analysis of customer experience through surveys, social media, and app reviews, ensuring the company understands trends, pain points, and areas for improvement.• Leverage database tools (Meltwater, App Tweak, Data.ai) for market intelligence and to track the company's position in the industry.• Conduct competitor benchmarking to evaluate product offerings and competitiveness across various areas, including feature, servicing, marketing, and partnerships within the industry.• Work with cross-functional teams (e.g., Product, Operations, Marketing, PR) to ensure that customer experience initiatives are aligned with the company’s overall business objectives.

• Assist in analyzing customer satisfaction and loyalty feedback from surveys (CSAT & NPS).• Analyze voice of customer from social media and app reviews for suggest internal improvements and action points based on the insights gathered.• Assist in analyzing surveys to identify improvement initiatives and manage the delivery of customer experience projects.• Build and share analysis of key satisfaction and loyalty drivers, competitive positioning (including benchmarking, research) that sets customer experience improvement priorities.

• Monitoring, analyzing, and make proposing improvement for customer service & customer experience Paragon Business Partner.• Develop and update product portfolio (NPD/Revamp/Etc.) for catalogue reseller Paragon Business Partner.• Understanding sources of customers’ dissatisfaction and coming up with initiative to mitigate pain point and improve the services.• Make a tutorial video and infografis for materials service to customers. Also making template system bot chat and SOP for Business Consultant.• Design & shared event information to users Paragon Business Partner (Using email marketing - Mailjet)• Make a strategic and action to get micro influencer (KOL) for attend event grand launching Beyondly (new brand by ParagonCorp).

Directorate General of Higher Education Ministry of Education, and Culture Republic of Indonesia (Ditjen Diktiristek)• Creating press release related to events held by Ditjen Diktiristek.• Monitoring and compiling media monitoring as an effort to process public opinion.• Making nolutens by paying attention to important points in every meeting with internal and external parties.• Handle other tasks assigned by public relations Ditjen Diktiristek.

• Establish strong partnerships with potential companies/brands to grow and expand business coverage. • Managed a reports for all activities with clear KPIs and objectives and track performance routinely. • Do the end-to-end process of business to business and work across multi-functional teams to facilitate successful partnership agreements to support our business goals.Succesfully- Found and collected more than 500+ partnership account for building a scope of business (employer branding, hiring partner, media partner, sponsorship, and event collaboration).- Handle 15+ company partner, 25+ media partner & collaboration, 5+ sponsorship in 3 month.

• Organize webinar events (120+ Participant) with the team and act as public relations & partnership.• Create interesting videos individually & in teams by paying attention to grammar, editing and delivery methods to promote and disseminate information related to skills & career development programs at Tempat Belajar.• Answering all forms of questions related to Tempat Belajar through the Instagram Story Q&A feature.

• Produce the latest news every month.• Make a news clearly and precisely by using the rules of journalism.• Build a good relationship with source persons and conduct interviews.• Coordinate and collect ideas with the team for all journalistic works within the organization (website, youtube, instagram).

• Do drafting of concepts related to the form of information that will be issued by the organization.• Develop and collaborate with other parties to support organizational activities.• Host podcasts as well as represent speakers for organizations.• Make design for Instagram feeds and stories.

• Analyzing, compiling, and designing 5+ materials with specific topics, focusing on the correctness of data and designs in power points needed by Iprahumas for several events.• Create 12+ internal rubric (Content & design ideas) to motivate the team every week.• Attend and make news related to events involving Iprahumas Indonesia.

Neoma.inc is an online shop engaged in fashion/sales of women's clothes. Neoma.inc strives to change thrift clothing, into clothes that are more fashionable and more valuable.• Leading the business and successfully marketing and selling 300+ products online to hundreds of customers.• Serve the needs and ensure customer satisfaction by providing the required information.• Create 50+ product promotional content in the form of creative videos and images.• To be at the forefront of customer service by actively handling multiple product orders every day.

• Analyze issues related to community complaints and social welfare that must be considered.• Contribute to the smooth operation of the company through timely data input and integration.• Checking and grouping archives/documents so that they become files with unified information.• Create and manage division manual designs.