Indah Putri Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

• Act as a technical author in the development and maintenance of risk data and reporting related foundation artefacts such as Standards, Processes, Applications and Models. • Designing of Risk Reports and Key Risk Indicators (KRIs), conduct risk data quality assessments and support testing of Risk Information Management controls• Engaging with various key stakeholders and Executive Leaders to determine risk data and reporting requirements, feasibility assessments and collaborate with the Risk Transformation Project for change management capability • Establish processes and governance practice on the rhythm and requisite ways of working for upstream and downstream reporting. • Conduct cyclic risk reporting value assessments with report owners and managing changes to the Risk Reporting suite• Provide support to document technical requirements and artefacts for current risk data and reporting transformation programs and initiatives, broader CRO working groups or Forums, relating to risk data infrastructure, operating models and reporting design, simplification or expansion

2nd lines Risk Advisor

Sydney, Australia

Provide oversight and challenge the identification, assessment, and monitoring of all risks across Corporate functions. Drive simplification program to establish Risk Management as a foundation of the 3LoD model, provide risk oversight, regulatory and implementation of framework & policy. Ensuring the alignment of Enterprise Risk Framework for all relevant material initiatives & change opportunities.

Sydney, Australia

Leading the Strategic Enablement Initiatives and provided the execution of Enterprise Risk & Customer Solution Program of Works by ensuring the overall effectiveness of the end to end change management process. Production of internal management and performance reporting. Developed and managed the Overall Engagement Model and Service Delivery approach to support Enterprise Risk Operations. Development and implementation of strategic execution risk frameworks and methodology. Designed the process, procedures, tools and definitions are effective, accurate and fit for purpose.

Sydney Office

Successfully developed and established the overall engagement model and service delivery approach (General Insurance Service Expansion Program) to support 2nd line oversight in the Operational Risk Framework implementation by developing new risk reporting (IBM OpenPages/IRIIS), SharePoint collaboration site, automated testing, and validation work-flow as well acted as single point of contact to analyse business requirements for Risk System change proposals.

Sydney, Australia

Working closely with cross functional team areas (e.g. Strategic Alliances; marketing; operations, finance, risk, technology, etc.) for any key related programs for World Service Call centre including revamp compliance & business process, Marketing campaign, New product launch as well as tech enablement/process review. Job will include :1)Planning: Development of campaign plans, incorporating all activities and internal and external dependencies.2)Stakeholder management, both internal and externalEnd to end delivery3)As a key agent for change across World Service Contact Centre while ensuring consistency and standardisation with our Global servicing model and principles. 4)Lead a portfolio of projects and support implementation of central and local market Initiatives across contact centre – such as New Product Development, Capability Deployment, Service Recovery and Relationship Care® , ensuring timely and effective delivery while enhancing the Customer Experience.5.Create, maintain and tracking all project communication to relevant stakeholders from pre-project analysis until final sign off, that includes (but not limited to) regular convenes meeting with Business Manager & Management, documenting risk register, project charter development, training materials, impact assessment and defect tracker to ensure key deliverables aligned with objectives

Sydney Area, Australia

•Act as main conduit for Business stakeholders and technologies in translating business requirement into technical solutions/services. •Actively providing campaign strategies, performing training, reporting, enhanced performance review, technical troubleshooting, user access and review for Contact centre solution team.•Performing and implementing changes that included system parameter change, Inbound/outbound management, process documentation updates, and training delivery for contact centre applications such as ASPECT dialler, AVAYA, Command Post and NICE.•Leading international projects opportunities that involving lending global peers for innovative solution to improve Business continuity plan/performance and evaluating full project lifecycle.•Produce report and business analysis using different data techniques and developing automated solutions for systems, reporting and data management/collation•Collaborating with business partners, key stakeholders, technology groups/technical staff, suppliers and customer groups to elicit, analyse, prioritize, validate document and communicated business requirements.

Sydney, Australia

Jakarta Indonesia

Implementing the marketing strategy for retail accounts.Negotiation / sale purchasing centers, developed the strategy and action plans for clients and productsCoordination of new product launches (data sheets, packaging, ordering, production)Negotiated contracts and changing variables such as cost of promotional mix, volumes Management, control, monitoring of sales and budgeting, analysis and monitoring of the contributionTracking product portfolio and corrective actions (packaging, rotations)

Unilever Australia, Sydney

Developed Customer-centric, category level analytics and support to include weekly reporting, ad hoc reporting, internal / external presentation development and delivery, space planning support, etc

Postgraduate Diploma, Diploma In Project Management, High Distinction

Bachelor Deegree In Economics, Resource Economics, 3.4

Activities and Societies: Chamber Chorale