Indah Ringgi Astuti Email and Phone Number

▪︎ Identify problems, provide information and solutions according to Standard Operating Procedures▪︎ Serve questions and complaints in realtime and multitasking (handle at least 75-90 chats/day)▪︎ Implement Customer Relationship Management▪︎ Escalate cases and follow up with related teams if further handling is needed▪︎ Achieve attendance, productivity, Quality Assurance and CSAT targets▪︎ Understand product knowledge widely and quickly in a fast-paced work environment and dynamic▪︎ Forming and creating sustainable relationships with customers▪︎ Maintain and improve the quality of service by following guidelines to meet the quality standards contained in the Standard Operating Procedures

▪︎ Teaching 5 Social Science classes with a total of 135 students▪︎ Creating lesson plans, developing teaching materials, and preparing exercises for students▪︎ Uploading materials and exercises to Google Drive for students to access anytime and anywhere▪︎ Coordinating and preparing for offline classes and online classes (Google Meet and Kaizala)▪︎ Recording student attendance

▪︎ Managing the Instagram account @geniusuns▪︎ Documenting and creating live activity reports▪︎ Uploading content according to schedule▪︎ Contributing to content design

▪︎ Implementing the Campus Teaching Program at SDN Karangasem 3 Sragen for 3 months▪ Assisting teachers in conducting teaching and learning activities▪ Supporting technology adaptation▪ Assisting with school and teacher administration▪ Reflecting on and reporting activities

▪︎ Collecting data on Neighborhood , 47 Family Cards and 154 individuals within 3 months▪ Fill out questionnaire sheets of 1 Neighborhood, 47 Family Cards , and 154 Individuals for Village Government archives▪︎ Input questionnaire data online through the SDGs Desa application