- Serve customers by phone, WhatsApp and directly - Receive and manage calls or WhatsApp messages and answer patient questions accurately and kindly- Arrange and ensure patient meetings with medical personnel (Doctor, Dentist, Psychologist and/or Physiotherapy) according to the scheduled time - Provide accurate and clear information regarding clinic services and products, registration procedures, and availability of medical personnel - Handle patient complaints or problems professionally and help to find the best solution - Input patient data into the system to recap daily clinic income data - Receive payments from customers accurately and efficiently - Manage non-cash transactions with EDC machines such as payments by credit card, debit, QR or other systems - Make daily financial reports according to daily treatment - Process patient payments before & after procedures - Handle insurance claims and record insurance data- Manage cooperation agreement documents and non-disclosure agreements with insurance and other companies

- Carrying out general administrative tasks for the Division such as internal correspondencebetween RSCM FKUI and external RSCM FKUI and create archives of incoming andoutgoing letters- Scheduling routine weekly division meetings and routine event meetings and make MoM(Minutes of Meeting).- Manage division petty cash and division events- Participated in lecture staff’s research as data analysis with the result of 1 doctoral dissertationand 1 article published in the international journal Q1- Filling data on research patients and 200 tuberculosis patients suspect- Recapitulate and report research data and staff publications every month, semester and yearly to4 education and research committees- Scheduling TB DOTS (Tuberculosis Directly Observed Treatment Shortcourse) team meetings- Manage and archive TB DOTS team documents - Maintain good relations with internal and external RSCM parties such as Pharmacy, HealthDepartment and NGOs- Data management for 200 patients per month in the SITB system (Tuberculosis InformationSystem) and hospital systems- Create monthly, quarterly and annual data reports for the TB DOTS team- Participated in creating Standard Operational Procedure and Proposed Annual Work Programswith budgeting to be reported to the Medical Services section- Make details of the budget and needs of the TB DOTS team on a monthly and annual- Coduct tracing into patients who haven’t had a sputum test with inbound call and communication, information and education to patients- Manage social media such as Instagram event of division- Carrying out event marketing strategies and consumer research with a target >300international event participants, and national events150 participants- Producing marketing and promotional materials during the event promotional period- Manage requests, scheduling and promotion of webinars and seminars with sponsors.- Carrying out long-term management of event participants and sponsor- Create invoice

- Passed GCP (Good Clinical Practice) training NIDA Clinical Trials Network- Filling research data into the system- Create detailed budgets and research team needs and manage petty cash

- Conduct patient screening by making inbound calls to carry out IEC (communication,information and education) with a target of more than 15 patients and families a day- Handle patient complaints and needs before, during and after treatment- Control the schedule for swab registration for 70 suspects and close contacts in the NewAll Record system then input the plan and swab results in the system within a day- Planning and referral system for patients to the Athlete's House and Network Hospitals