AgDirect - Powered by Farm Credit

Sales - Sell crop, crop-hail and supplemental insurance. Service & Processing - Serve as the primary agent for servicing of crop and hail insurance policies that are less than 750 acres. Vendor Relationships - Develop and maintain a working relationship with insurance vendor representatives to improve sales and service to regional offices and customers. Sales Support - Assist the Insurance Officer - Outside Sales in Region as needed to balance workloads. Utilize multiple insurance company and government websites to obtain general information and to monitor progress regarding specific policies. Participate in collaborative decision-making regarding implementation of insurance rules and development of internal processes. Assist with identifying updates and request changes to Insurance SharePoint processes, forms and resources. Assist the VP Related Services with onboarding new Insurance Team members in Region and serve as a resource for training for other Inside Sales Officers. Assist in providing training support for regional offices related to insurance programs. Assist Leader with implementing training programs developed by both external insurance companies and by the Associations.

Establish, develop and maintain strong and effective working relationships with customers, prospects, team members and visitors to the retail office by providing a consistent quality level of service, which is timely, thorough and responsive to customers and exceeds their expectations. Handle daily customer monetary transaction processing needs, and responsible for retail office monetary accounting activities and funds deposit. Provide general administrative support for the Vice President and marketplace team while working in a team environment to accomplish team goals.

Write letters of medical necessity when needed. Evaluate patient records for suitability, completeness, and correctness of health data. Record data electronically for collection, storage, analysis, recovery, and reporting. Arrange and maintain data for medical databases and registries. Prepare financial statements and billing procedures. Handle all kinds of insurance claims, including private, Medicare and work comp. Collect payment for healthcare services provided. Complete insurance and other claim forms. Utilize classification software to assign clinical codes for reimbursement and data analysis. Protect patients’ healthiness information for privacy. Prepare, key in, edit, and proofread health check records. Interview patients with the aim of completing forms, documents and case histories. Handle all procedure and clinical coding, initiate pre-certifications, pre-determinations and pre-authorizations. Communicate with patients about procedure costs, and consults, as well as coordinate and schedule. Track consultations; following up with patients in a positive, systematic and articulate way; review marketing and productivity data and discusses it with the surgeon in a meaningful manner; initiate and implement marketing programs to increase patient awareness, practice revenues and patient base; and effectively collaborate and communicate with team members. Handle all of the social media to include Twitter, Facebook, Instagram, YouTube as well as the website blog.

• Front Office/Receptionist: Check patients in/out, reschedule appointments, verify insurance, call in prior authorizations, fax/call in prescription refills, filing, collect copays/product & cosmetic charges, help update paperwork, scan necessary documents, data entry, send faxes, receive faxes distributing them to their proper destinations. Ensure all related reports, labs and information is filed and available in patients’ medical records prior to their appointments. Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls. Triage and process messages from patients and pharmacies.• Operator/Scheduling: Take incoming calls for the main office phone line triaging the calls to the proper departments and the scheduling/cancelling of patient appointments.• Medical Assistant: Perform nursing procedures under supervision of physician or physician assistant. Assist physician in exam rooms. Escort patients to exam rooms, interviews patients, measure vital signs, blood pressure, pulse, and document all information in patient’s chart. Give instructions to patients as instructed by physician. Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required. Maintain all logs and required checks (i.e. refrigerator temperatures, expired medications, etc.)

• Front Office/Receptionist: Check patients in/out, reschedule appointments, verify insurance, collect the necessary items for worker’s compensation/auto accidents, light filing, collect copays, help update paperwork, scan necessary documents, data entry, send faxes, receive faxes distributing them out to their proper destinations and assist with the rest of the front office team’s needs. • Operator/Sheduling: Take incoming calls for the main office phone line triaging the calls to the proper departments and the scheduling/cancelling of patient appointments.

-Identify dropped domains with high traffic and potential-Rebuild website with updated content, key words, and links to relevant ebay merchandise-Oversee team of 4: web designer, IT consultant, Key Word Specialist, Content Creation-Purchase, create/build, and maintain over 4,500 websites-Oversee 8 internal servers; manage hosting accounts, domain name servers and FTP issues. Organize and keep excel files on numerous websites as well as IPsMyLot Administrator-Moderate group forums-Post tasks-Review content submissions for approval-Authorize payment for appropriate tasksWeb Designer-Understand customer specifications-Work on visual layout within marketing parameters-Incorporate any feedback and ensure customer satisfaction

-Handled incoming call volume and routed for appropriate resolution of child support issues-Investigate cases and track down non-custodial parent-Filing, preparation, and data entry on all open cases