Indeia Rodgers Email and Phone Number
Indeia Rodgers work email
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Indeia Rodgers personal email
Indeia Rodgers is a Customer Service Representative at Ebix at Ebix. They possess expertise in data entry, customer retention, front office, office equipment, microsoft excel and 3 more skills.
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Customer Service RepresentativeEbix Jul 2016 - PresentJohns Creek, GeorgiaInteract in a friendly and positive manner over the phone with customers receiving and making calls; monitor client’s information to ensure accuracy and service needs are being met; handle client related problems, while remaining courteous and calm at all times, even during moments of intense customer displeasure; serve as primary support for vendors, brokers, clients and field agents; knowledgeable in recognizing system issues in need of report; suggested new tactics to persuade existing clients to keep insurance policies; Ensure accuracy by strategically assessing multiple insurance policies and umbrella coverage for compliance -
Member Care RepresentativeChase Source /Zerox Corp Nov 2015 - Jun 2016Roswell, GeorgiaAided customers regarding various issues with accounts; established operational policies and procedures necessary for smooth business operations; worked one-on-one with clients that had existing insurance claims; performed appropriate account maintenance by educating members regarding insurance benefits and payment processing; responsible for overseeing that refunds were disbursed properly through payment center; managed unresolved inquiry forms for corresponding departments in need of further attention.
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Customer Service RepresentativeConvergent Mar 2010 - Jul 2015Dunwoody, GeorgiaEnsured highest client satisfaction and retention rates by quickly resolving billing and service issues; consulted with customers to evaluate needs and determine the best option; improved customer satisfaction through expert resolution of conflicts, issues and concerns; memorized call script to ensure time management; processed new client accounts, managed existing accounts, implemented changes and filed proper documents to ensure accuracy
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Administrative AssistantStorefloors Oct 2004 - Feb 2008Sandy Springs, GeorgiaResponsible for providing an efficient and professional administrative and clerical service to colleagues, managers and owners to facilitate the efficient operations of the office; general office duties such as scheduling appointments, meetings and trips, arranging office contacts in computer system, archiving files, maintained upkeep of outlook contacts, typing general documents; greeter and receptionist for customer/client relations; assisting human resource manager with finding new clients, training new office employees and light A/R & A/P and EOM reports. -
Assistant SupervisorBest Buy In-Home Service Mar 1997 - Jan 2003Bloomington, MinnesotaAfter three months of being hired in, I was promoted to assistant supervisor and became responsible for coordinating, motivating and leading a team of call center staff; monitored random calls to improve quality service, minimize errors and track call center staff performance; resolving escalated calls for irate customers; training new CSR on daily procedures and floor calls; kept accurate records of all call center information and performance statistics.
Indeia Rodgers Skills
Indeia Rodgers Education Details
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Hubert H. Humprey Job CenterBusiness Administration And Management, General -
Warren G HardingBasic Skills And Education
Frequently Asked Questions about Indeia Rodgers
What company does Indeia Rodgers work for?
Indeia Rodgers works for Ebix
What is Indeia Rodgers's role at the current company?
Indeia Rodgers's current role is Customer Service Representative at Ebix.
What is Indeia Rodgers's email address?
Indeia Rodgers's email address is ir****@****ors.com
What schools did Indeia Rodgers attend?
Indeia Rodgers attended Hubert H. Humprey Job Center, Warren G Harding, Saint Paul College-A Community And Technical College.
What skills is Indeia Rodgers known for?
Indeia Rodgers has skills like Data Entry, Customer Retention, Front Office, Office Equipment, Microsoft Excel, Secretarial Skills, Order Processing, Supply Ordering.
Who are Indeia Rodgers's colleagues?
Indeia Rodgers's colleagues are Diane Ray, Urvashi Bhardwaj, Jessica Barreto, Israel Batista, Rajasekhar Reddy, Raga Deepika, Priyansh Pandey.
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