Strategic Planning: Extensive experience in Strategy and Operations Leadership and collaborating with influence up and down and across business. Drive continuous improvement initiatives to enhance efficiency and effectiveness. Identify opportunities for process improvements and implement changes.Team Leadership: Manage day-to-day retail operations for 11 stores to ensure efficiency and effectiveness. Created and lead team of operations manager and department heads. Collaborate with business executives at domestic and international levels. Plan and execute long-term business strategies with senior management.Risk management: Identify and mitigate risks that could impact the organization's performance. Develop and implement risk management strategies to ensure business continuity and resilience.Resource Management: Optimize resource allocation, including budgeting, staffing and vendor management to achieve operational excellence while maintaining cost effectiveness. Supervise ongoing training and development opportunities. Conduct performance evaluations and address any performance issues through feedback sessions.Inventory Management and Reporting: Coordinate with suppliers and audit stock levels to ensure products are well-stocked for online and retail sales. Develop and maintain timely, comprehensive, and accurate KPIs and business reporting processes that drive performance Sales and Financial Performance: Analyse sales figures and forecast future sales. Develop strategies to increase sales and profitability. Advanced understanding of sales finance, revenue, forecasting, and various routes to market. Manage budgets and control operational costs.Merchandising:- Ensure products are displayed effectively to maximize sales by on the spot check ins. Plan and implement promotional displays and activities.Compliance and Safety: Ensure compliance with company policies, procedures, and standards. Maintain a safe and clean store environment for staff and customers.

• Ensured achievement of divisional and personal targets, aligning with company sales policies. • Provided daily, monthly, and quarterly guidance to sales advisors based on strategic plans. • Recruited and coached new staff, ensuring high performance through effective training and monitoring. • Conducted regular sales and business reviews to evaluate sales advisor performance. • Lead meetings with key customers to maintain strong relationships and remove business obstacles. • Evaluated employee yearly performance and developed individual development plans. • Trained staff on daily responsibilities, brand promotion, and customer service. • Organized meetings with management to discuss business updates, issues, and opportunities. • Performed market research to study consumer behaviour, latest trends, and competitor activity. • Administered sales and daily sales reports. • Ensured quality and consistency in health supplement service. • Maintained high levels of hygiene and health and safety standards. • Led and motivated employees through training and incentive plans, resulting in increased productivity and satisfaction. • Raised operational standards and continually improved services.

• Deliver full support sharing the vision along the way to deliver good, simple and Traditional sourced food in a hygienic environment. • Includes planning and managing standard of techniques and food service programs and its calculations for large scale programs over 10 stores.• Production of financial reports on a weekly basis.• Managed total operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.