Consulting -Admission process

Expertise in UK university admissions with motivational 7 years of work experience , engage actively in comprehensive counseling session for student better career prospects and involves in student recruitment for partnered UK universities across all levels of higher education.

To barge and audit the number of lead calls generated by sales team on a daily basis.To analyze whether the customer has given the correct information as per product T & C and record feedback to let the CSR know about his/her areas of improvements.Meeting our targets before closing of month.Bring in necessary changes to the process and constant updates to sales team.To check whether the CSR has incorporated knowledge and competence and the customer was able to comprehend to what the CSR was talking about.To analyze if the CSR has used the right phone etiquettes and followed appropriate hold procedure and has given a proper resolution for Customer request.Being involved in overall quality improvement sessions and interaction with clients as well.