Inderjeet Singh Email & Phone Number

Brampton, On, Ca

Ontario, Canada

Ahmedabad, Gujarat, India

- Demonstrate a robust customer service focus, committing to excellence and fostering a passion for crafting positive customer experiences.- Function as a customer diplomat, dedicated to delighting customers and ensuring their enthusiastic recommendation of our products and services.- Possess technical expertise, particularly in IT Security concepts, encompassing networking, firewall, and VPN technologies.- Showcase in-depth knowledge of Security, Firewalls, VPN (IPSec, PPTP, and SSL VPN), and authentication-related issues (AD integration, RADIUS, LDAP).- Excel in Routing Protocols (OSPF and BGP) & MPLS, content filtering, and application filtering.- Bring experience in IPS, Anti-Virus, Anti-Spam, and WAF modules, along with proficiency in logs and reporting.- Demonstrate the capability to deploy and troubleshoot on Sophos Central Email, Central Wireless, and Central Firewall Manager.

Ahmedabad, Gujarat, India

- Demonstrate a strong customer service focus with a commitment to excellence, aiming to delight customers and serving as a passionate customer envoy dedicated to creating positive customer experiences.- Resolve technical problems and deliver an experience so profound that customers not only love using our products and services but actively recommend them to others.- Directly handle customer complaints and escalations via phone, email, and remote desktop, ensuring effective communication with customers.- Possess a strong technical knowledge base and understanding of IT Security concepts, encompassing networking, firewall, and VPN technologies.- Inspire confidence through excellent verbal and written communication skills, guiding customers through the steps to resolve issues via phone and email.- Apply an understanding of network protocols such as HTTP, HTTPS, SMTP, FTP, SMB, DNS, and DHCP.- Demonstrate thorough knowledge and understanding of key concepts, including Security, Firewalls, VPN (IPSec, PPTP, and SSL VPN).- Address authentication-related issues, including AD integration (AD, RADIUS, and LDAP).- Implement Routing Protocols (OSPF and BGP) & MPLS, along with content filtering and application filtering.- Manage IPS, Anti-Virus, Anti-Spam, and WAF modules, as well as logs and reporting.- Deploy and troubleshoot on Sophos Central Email, Central Wireless, and Central Firewall Manager.- Understand customer requirements, analyze network infrastructure, and troubleshoot Sophos UTM devices for customers globally.

- Pioneered the IT development process by implementing outsourcing and offshoring strategies for IT infrastructure, resulting in a remarkable reduction in operating costs.Established a dynamic global processes team, collaborating with IT professionals to enhance network feedback support.- Executed a comprehensive skill gap analysis within the IT department to formulate targeted training programs.Evaluated customer feedback and business training needs to tailor training initiatives.Provided mentorship to IT employees on State Street's Enterprise platform, leading to a notable improvement in reporting efficiency.

Noida,Uttar Pradesh

- Evaluated IT and CRM operations systems at Tech Mahindra to troubleshoot hardware and software issues.- Spearheaded the implementation of an innovative support strategy, elevating technological support for both customers and internal departments.- Identified and addressed internal IT and software requirements, skillfully managing internal data banks to facilitate intricate statistical and data analysis.

Postgraduate Degree, Cyber/Computer Forensics And Counterterrorism

Bachelor'S Degree, Computer Science