Developed and maintained strong vendor relationships, facilitating daily communication and resolving issues promptly.• Ensured efficient resolution of customer tickets, prioritizing prompt resolution to enhancecustomer satisfaction.• Implemented strategies to recover funds from backorders, optimizing revenue streams and financial performance.• Proactively monitored post-sales processes, identifying and implementing preventative measures to minimize risks and enhance customer experience.• Spearheaded various revenue-generating projects, leveraging innovative approaches to drive business growth and profitability.• Provided support to the customer service team during escalated situations, fostering positive resolutions and maintaining customer loyalty.• Contributed to the implementation and management of outbound dialer programs, enhancing outreach effectiveness and customer engagement.

Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.• Learn to identify customer needs or desires to recommend the appropriate product or service.• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.• Keep a record of incoming inquiries to be able to reference them at a later date.• Be able to process orders, forms, applications, or requests.• Work with colleagues when necessary to resolve customer complaints.• Provide feedback to other departments to help improve sales, marketing, and business processes.• Learn about the products inside and out to be able to answer any questions from customers.

• Responsible for complete recruitment life cycle from requisition initiation to sourcing active and passive, scheduling interviews, salary negotiations, to acceptance of offer and final placement.• Recruitment for different clients of IT, Business services, HealthCare, Financial, Pharmaceutical and Banking etc. domains.• Responsible for working on requirements, closing prospective positions and leading the internal team on all recruiting activities.• Performed Full life cycle recruiting and hiring for: IT & Non-IT clients.• Source candidates using job boards including Monster & Dice, Referrals, Vendor Networks and Internet Searches.• Cold calling to search and screen prospective matches.• Posting jobs on different job boards.• Handling fresh clients and serving them with providing the required results along with quality.• Communicating with the associates and managers to fulfill the job requirements.• Proven track record & known for submitting quality resumes.• Maintain Regular contacts with consultants.

Responsibilities• Evaluate credit worthiness by processing loan applications and documentation within specified limits• Interview applicants to determine financial eligibility and feasibility of granting loans• Determine all applicable ratios and metrics and set up debt payment plans• Communicate with clients either to request or to provide information• Justify decisions (approvals/rejections) and report on them• Complete loan contracts and counsel clients on policies and restrictions• Update job knowledge on types of loans and other financial services• Maintain and update account records• Assess customer needs, explore all options and introduce different types of loans• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process• Οperate in compliance with laws and regulations and adhere to lending compliance guidelines