I led the Sales & Customer Services Practice for Accenture Management Consulting Global Capability Network spread across India, Argentina, Italy, Poland and China serving clients globally across multiple industries.

Conceptualized and developed an exciting start-up retailing venture focussed on furniture, art and artefacts from Southeast Asia and China targeting new affluent consumers in India.

Developed and implemented innovative regional business development and marketing strategies to engage and change the customer behaviour and grow and protect Cardmember billings by:- Strengthening customer value proposition for the merchant network - Enhancing customer satisfaction levels of merchant establishmentsExecuted regional strategy across 10 countries. Implemented platform for sharing acceptance related best-practices. Collaborated with market research group to develop/customize customer research to generate analytical data. Led key stakeholders to eliminate customer dissatisfaction triggers. Managed brand visibility at the point of sale.