Engaging Senior Customer Service Representative with 6+ years of experience in fast-paced customer services environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes and a highly professional and dedicated Mechanical Engineer with Auto parts, Fasteners, Rolling Mill Machinery design, Oil expeller machinery and Industry experience. Possess strong analytical and practical field engineering skills, remarkable on technical details whilst also making effective technical contributions at a higher level. Excellent communication and interpersonal skills and proficiency in the use of PC.