Marketing Department
CurrentPlan and carry out direct marketing activities. Respond to and follow up on sales enquiries by email, telephone and personal visits. Maintain and develop a computerized customer and prospect database on salesforce.com. Generate leads and work towards converting them to new customer accounts. Maintain and develop existing and new customers through planned individual account support and liaisons. Follow up on payment collection from customers. Maintain customer relations. Address and resolve customer queries and complaints. Collection of samples from customer sites if required.