Indharjith M Email & Phone Number

India

Attend to user’s IT ticket based on agreed SLA (Critical, Medium, Low)Handling customers, vendors and other 3rd partiesExchange Admin – Create, Edit, Delete mailboxes/shared mailboxes as well as granting roles according to the needs of customerMS Teams Admin -Provisioning MS Teams numbers to the customer via PowerShellMS SharePoint Admin – Create, Edit, Delete SharePoint sites according to customer’s needManage SMTP queue database, identify issues in mail routing from/to specific sender/recipientsAzure cloud admin – manage roles and other needsSupporting and performing Change activities such as pre and post implementation testing.Supporting 3rd line engineers with our core services –M365 suite and services.Work with automation teams for effort optimization and automating routine tasks.Troubleshooting failed Backups using Data Protection Manager in Azure portal.Administering and troubleshooting Teams Direct Routing and Teams ManagedProvided technical support for Office 365 products, addressing a wide range of issues related to Exchange Online,OneDrive, and SharePoint.Work on mailflow related issuesConfigure EOP policy and polices related to anti-spam/malware

Providing support to MacAfee Antivirus product & MacAfee Internet security ensuring delivering a high level of customer service & satisfaction on a technical/functional level in resolving customer problems related to the specific products.Ensuring availability of on floor support, first call resolution & total problem resolution.Accountable for providing first level technical support for Antivirus customers.Providing support to customers for tuning up their computers.Mcafee on Microsoft Windows OS platform as per operational requirements.Positive identification of customers requiring increased focus & determining support.Regular updates to customers on open support forums.Verifying pre-requisites performing remote installations, product fixes & troubleshooting support.Evaluating issues, resolving queries & providing training about the software.Customization solutions as per client requirements.

Collaborated with Project Managers and HO to ensure smooth work flow and efficient organization operations.Accountable for all operationsOrder loggingVendor Payment ProcessingSalary ProcessingBilling to customerFollowing up the documents till the payments credited to the vendorImproved communication efficiency as primary liaison between departments, clients and vendors.Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Providing support for Samsung productsHandled business callsPromoted as escalation engineer to manage escalation

Sree Ramakrishna, Automotive Engineering Technology/Technician

Bachelor, It Operations

Bachelor, It Operations