• Manage the work queue / meet or exceed expectations set the daily transactions. Ensure and follow the processes according to a prescribed SOP’s or checklist.• Maintain a data for different scenarios to refer customer specific process.• Identify the opportunities to improve the existing workflows / system bugs issues and escalate for resolution.• Accurately and efficiently classify documents and extract data from the documents utilizing OCR (Optical Character Recognition).• Structured the output file and making it available to network teams• Upload into operational systems according to relevant procedures, checklists, and service level agreements.

• Handling Queries and Replying to customer email queries.• Handling first level complaints and escalations• Clarifications to customers on requests• Frequent communication with Clusters and Customer Service to avoid tariff booking.• Sharing Report with External Sales on daily and weekly basis.• Send notification mails, Communication through Internal Lync or Conference calls with Regional sales support team and Customer Service team, to improve the invoice quality of business and customer satisfaction.• Timely reporting to Process Manager on day-to-day team performance and issues.• Preparing Presentation on Monthly basis for Conference calls with Cluster Managers.

• Preparing Customs clearance documents and coordinating with team.• Provided export logistics support as assigned by supervisor. • Collaborated with team to ensure that Customer orders and sending arrival mail to customer. • Identified and process both regular and rush orders and followed all emergency response procedure.• Coordinated transportation and outbound shipments.• Preparing vessel schedule and verifying documents based on the customs port regulation.