As a consultant, my goals are to optimize, advise, design, and share my expertise in a team environment to meet organizational goals. My expertise is in the IT field as a project manager with expertise in the healthcare and legal industry.; Project management – 17 years of experience leading various projects •Agile/Waterfall independently and as a hybrid •Facilitate meetings with vendors, business partners, and stakeholders •Lead IT project initiatives through development, implementation, integrations, and launch•Create project charters, plans, manage risk, budget, task lists, roles & responsibilities •Requirements/scope management, issues, task, risk analysis/management, communication plans, status reports Business Analyst – 7 years of experience •Document business requirements and translate them into business plans/solutions.•Work with stakeholders and vendors to meet business objectives.•Lead requirement gathering sessions•Manage release schedules, prioritize projects, and ensure adequate resources are available.•Lead meetings; provide project status reporting to management.•Write test cases and test plans, create user stories and conduct UAT•Assist with testing scenarios and validate results•Liaison between business stakeholders and technology and configuration teamsRevenue Cycle – 20 years of ambulatory services •Billing, Denial Management and Coding •Business analytics to improve front end operations •Project Management and team leadership •Analysis of processes, procedures and workflow designs •Financial analytics to review and improve revenue performance by up to 80% •Standardization of revenue cycle policies and procedures •Implemented strategies for increasing revenue, which saw revenue growth of 3%Training and DevelopmentEducational instructional designer and workflow developer Content developer

• Facilitated clinical workflow analysis’s and strategic process planning for physician practice sites• Spearheaded management of ministry wide clinical IS application implementations and change control• Developed SOP’s, and BPR, to manage multiple risk management projects • Project Management efforts included providing timely and routine status reports, defining and tracking critical milestones • Worked closely with infrastructure team to define programming needs and interface requirements as related to Allscripts Touchworks application • Version 11 note build and Allscripts touchworks configuration • Provided chart auditing for physicians as conversion tool for paper to EEHR • Developed application requirements for MU stage 1 and MU stage 2

• Managed a team of 10 trainers and clerical staff • Developed and implemented training material for physician and hospital accounts receivable and physician practices • Developed and trained new process improvement plans for revenue cycle workflow for GE Centricity Business modules that include: TES edits, claims edits, charge entry and denial management• Performed chart auditing in line with the compliance team to develop educational tools• Created and trained coding for ICD-9 & 10, and performed chart audit • Created and delivered instructor lead, video and WebEx trainings for the training programs • Identified areas for process improvement and propose strategies for change to the management teams; focusing on business development

• Managed a team of 8 revenue cycle liaisons on process and improvement to meet revenue cycle goals • Created TES edits to increase claims acceptance and reduce denials, increasing revenue upwards of 40% each quarter• Project management and workflow guidance for clinic operations, solution identification, assessed clinic process and procedures• Assessed claim denials and remittance payments to identify discrepancies and trends in performance tracking, lag days and TES edits• Improved accountability and issue identification through implementation of performance reporting for operational staff and physicians • Reduced outstanding days in A/R and denials through process improvement methodologies; insurance matrix, patient collections and bad debt workflow• Optimized training for physician practice sites to enhance front end revenue results and reduce operational denials • Provided coding, clinical workflow and billing support for large multi- specialty groups of 300-500 hundred physicians • Trained and provided in-services for physicians and staff on coding and billing documentation• Performed chart audits, coding compliance education, process improvement implementation and HIPPA compliance education

• Management of a team of 18 patient account representatives for commercial/government teams • Monitored business-related functions of the patient visit from point of entry to accurate adjudication of the patients’ accounts• Developed, implemented and maintain revenue cycle standard operating procedures (SOPs)• Developed training materials and facilitated staff training of SOPs, systems, metrics and government regulations and etc.• Monitored and assessed business metrics in order to refine processes and improve efficiencies. • Monitored aged accounts and verified appropriate collections procedures were being followed• Analyzed claims, utilization, and denial management • Reduced lag days and days in A/R by 60% implementing front end claim edits and self-pay processes