India Cosper Email & Phone Number

San Diego, California, United States

- Partnering with Product Marketing, Product Management, Technical Writers, and SMEs to develop educational materials and product training initiatives.- Design and develop content for live training and e-learning courses for internal and external audiences.- Co-create and maintain a library of product documentation for Client Success, enabling them to better help Lytx clients achieve their business outcomes.- Identify areas where internal documentation and training needs to be created, updated, or archived.- Act as the product liaison for the Client Success organization.- Act as a product SME and influence rollout strategy for new products and features by working cross-functionally with other teams to align on key messaging, training materials, and timeline deliverables.

San Diego, California, United States

•Serving as the project manager for a portfolio composed primarily of enterprise-level clients during product upgrades, expansions, and onboarding deployment projects.•Acting as a SME for new products while consulting on fleet change management, communication strategy, risk management, coaching techniques, and setting expectations for the ways in which new telematics technology can impact a client’s fleet.•Participating in cross-functional projects to help improve existing processes and create new, better functionality of client-facing products.•Providing support for fellow team members in the form of mentoring, escalation assistance, and creating SOPs to outline proper procedures for upgrade and expansion processes.

San Diego, California, United States

•Served as the project manager for a portfolio of both Enterprise and Mid-Market level clients during product upgrades and expansions, including consultation on feature configuration, coach training, communication strategy, device calibrations, and change management.•Acted as a SME for the Client Success organization on the topics of Billing and Upgrades.•Participated in cross-functional projects to help improve existing processes and create new, better functionality of client-facing products.

San Diego, California, United States

•Oversaw the day-to-day program support needs of a portfolio of clients in addition to working on customized safety campaigns with a focus on risk reduction and appropriate use of the telematics program.•Built strong relationships resulting in high levels of client engagement while acting as a subject matter expert and consulting on topics including asset management, communication strategy, risk management, coaching techniques, and more.•Worked with cross-functional teams to ensure smooth execution of installations, training and customer support.

San Diego, California, United States

•Client Administration: Worked with clients and account managers to update program data, create reports, track project progress via Salesforce, and manage special projects as requested.•Billing Triage: Assessed, researched, and resolved a wide variety of complex billing projects for clientele of all sizes, and created internal resources such as SOPs and training materials to prevent issues from recurring in the future.

West Hollywood, California, United States

•Worked closely with clients to make them aware of program capabilities and regulations, overseeing the on-boarding of new accounts, and working with international partners to increase new client submissions.•Responsible for social media accounts and content writing for Allied Wallet and associated subsidiaries, including content creation projects for new websites, articles, and press releases.

Greater Los Angeles, California, United States

•Copy proofed upcoming print ads and created monthly website content. Produced images and copy for clients.•Screened rolling calls, updated office contacts, and maintained office supply levels as needed.•Created client contracts for ad placement and oversaw documentation follow-up.

San Diego, California, United States

•Screened rolling calls and managed office-wide communications; as well as to maintained office supply levels.•Data entry and archiving for assorted new projects, project updates, and technical specifications.•Created weekly project status packets for company’s Owner with project overviews and updates.

San Diego, California, United States

•Assisted in the creation of textile patterns with the use of Photoshop CS5.•Maintained inventory of creative materials – hard and soft copies – and submitted all new creative property to be copyrighted on a quarterly basis.•Compiled yearly expense reports in preparation for annual tax filing.

Culver City, California, United States

• Updated company website and social media outlets (Facebook, Twitter) with news, reviews, and mentions.• Assisted with company’s 10th Anniversary marketing campaign via Facebook for maximum exposure.• Maintained relationships with press/reviewers to ensure that company press releases, previews, and sneak peakswere featured on all possible 3rd party websites and social media outlets to promote new releases.• Attended local comic conventions in order to assist with sales and potential marketing opportunities.