Successfully case manages a diverse group of homeless male Veterans with an additional primary focus on supplying "wrap around" services, and employment referrals. Collaborates with clients to identify strategic achievable goals to find and sustain housing, and eliminate health, employment, and other disparities. Ability to identify clinical risk factors including suicide, violence, and other risky behaviors that require intervention/participation in crisis management to ensure the safety of clients and others. Instrumental in preserving quality assurance, program ministry, policies, and efficiencies to sustain program to remain compliant internally, and with CARF and governmental regulations, inspections, and audits.

Consistent in prospecting, for residential promotion of IGS Energy products and services: Natural gas, electric and home services products. Secured new business through outside cold calls, leads, referrals and personal contacts in a diverse territory. Recognized for strong sales ability in territory (CA, IL, KY, MD, PA, and VA. Effectively delivered presentations to close sales while meeting and exceeding sales goals.ADT Security Systems B2B Outside Sales Representative 2014 - 2016Responsible for promotion of AGDT security products for business: bugler alarm systems, access control, cameras, and surveillance systems to meet and surpass sales goals. Prospected and secured new business in a diverse territory through outside cold calls, leads, telephone calls, referrals, and working directly with business owners in Ohio territory (Columbus, Delaware, Zanesville, Newark, Baltimore). Skilled at prioritizing work, while delivering detailed quotes and applications to close sales and deliver stellar sales.

Recruited from Milford, Ohio in 2010 after call center acquisition by Alliance Data.Senior Trainer/Supervisor 2010 - 2013Served as a driving force to supervise, train, mentor, and lead teams under the Customer Care Educational Department. Trained, and facilitated a diverse group of new-hire associates, re-current training, and new programs for tenured and leadership associates in collaboration with Human Resources. Awarded for the development, writing, and delivered training programs and materials through research, analytical skills, and ability to identify external programs. Ability to manage through conflict and problem solve.Spirit of America National Bank and Call Center Milford, Ohio 2001- 2010 Annually wrote the Bank's Community Reinvestment Act (CRA) Plan, updated Policy and Self Assessment through research for Clermont and Hamilton counties as assessment area of responsibility. Reported to Bank president and call center director. Attended Board of Director's quarterly meetings to expound on the Bank's CRA Plan answer questions, make request and offer solutions while working within the budget. Produced record-breaking results that drove business and directly impacted impacted the Bank's financial and organizational goals. Displayed ability to follow executive direction and display unquestionable integrity and trust. Oversaw public relations, public speaking, communications, financial literacy training and volunteerism in diverse environments.Promoted to CRA Officer 2004, 2004 - 2002 Sr. Trainer, 2002 - 2001 Supervisor