India Hampton Email & Phone Number

Atlanta, Ga, Us

•Ensure that all projects are delivered on-time, within scope and within budget •Communicate with the client to organize meetings to discuss project timeline and progress.•Organize and facilitate team meetings. •Utilize the Agile & Waterfall methodology.•Perform risk management to minimize project risks.•Measure project performance using appropriate systems, tools and techniques (PRISM, Proj360).

•Provided first-level and second-level technical support to end users via various modes (e.g., email, log me in, Service Now Ticket System).•Ensured timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutions.•Troubleshoot and support all Echo employee hardware including windows-based desktops, laptops, tablets, smartphones, projectors, telecom handsets, headsets and A/V… Show more •Provided first-level and second-level technical support to end users via various modes (e.g., email, log me in, Service Now Ticket System).•Ensured timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutions.•Troubleshoot and support all Echo employee hardware including windows-based desktops, laptops, tablets, smartphones, projectors, telecom handsets, headsets and A/V equipment.•Created Knowledge Base articles to document problems and solutions.•Installed, troubleshoot and configured all productivity and business applications.•Shadowed and worked with project managers and business analysts. Show less