India Wright-Mouzon Email & Phone Number

Spearheaded the Quality Assurance and Compliance program for Atlanta Housing’s Housing Choice Voucher Program, overseeing 3 business units and day-to-day operations of the HCVP Program. Led a team of Quality Assurance Analysts and Data Entry Analysts in conducting quality assurance reviews of annual and interim recertifications for 11,000 families receiving federal subsidies, ensuring adherence to federal, state, and local policies.Managed the review process for all Housing Assistance Payment (HAP) contract agreements and eligibility files, providing monthly performance reports to the leadership team and implementing trends analysis for continuous improvement. Oversaw the annual review of 3,000 criminal background screenings and the processing of 500 proposed termination files, ensuring compliance with organizational standards. Pioneered an innovative Alternative to Termination program, resulting in a 60% reduction in terminations and increased landlord satisfaction through the enforcement of effective repayment agreements.

Directed a team responsible for enforcing and overseeing program compliance, terminations, and denials for housing-based assistance and criminal background eligibility. Implemented comprehensive performance evaluation methods, including monthly reporting, interrater examinations, and management reviews. Provided coaching and feedback to enhance employee performance.Served as a liaison to the General Counsel Office, ensuring adherence to legal and regulatory requirements, and identified adverse impacts in operational duties. Developed an onboarding training program for the Compliance Team. Developed tailored training programs for HCVP staff, ensuring regulatory compliance with HUD's MTW Housing Choice Voucher Program. Topics included Lease Violations, Tenant Repayment Agreements, Fair Housing, and Reasonable Accommodation.Initiated strategic initiatives aimed at reducing programmatic terminations and creating alternative solutions to increase/maintain utilization. Successfully implementation of the Tenant Repayment Program, resulting in the collection of over $85k in recouped funds for the HCV Program within three years.

Master Of Public Administration - Mpa

Bachelor Of Arts - Ba, Psychology