Payroll Services

Accurately review and process time and attendance records updates for discrepancies payroll processingAssist controller with General Ledger setup, maintenance, and management and payroll journal entriesProcess payroll for 16 companies bi-weekly, semi-monthly, and monthly nationwide consisting of 500 employees across Process specific payroll adjustments, corrections, and requests as needed including voiding, reversing, and deleting direct deposit and deleting checks in banking system in accordance state and federal regulationsComplete, file, and amend quarterly and year-end payroll tax reports and paymentsAnalyze and interpret state and federal regulatory changes to ensure compliance and minimal business impactLeverage internal and external relationships to expedite the resolution of escalated payroll, tax, and benefit mattersEnter and maintain employee payroll and PTO profiles in payroll and HR system in compliance with state and federal record keeping guidelinesCreate custom payroll reporting using Excel and payroll provider software such as ADP Workforce Now and Paychex FlexOversee implementation of new payroll and timekeeping software helping all internal and external payroll personnel learn to use the new system correctly.Complete verification of employment, unemployment responses in a timely mannerSchedule and participate American Payroll Association team training and facilitate internal team trainingInitiate bi-weekly team meeting with payroll specialist to foster engagement and identify development opportunitiesAnalyze internal department process for process improvement opportunity to increase efficiency and securityDocument payroll processes for continuity and process improvement opportunity and provide relevant feedback to businessEffectively provide update to business regarding payroll, information request, audits etc. via phone, email, text, and chat in a timely manner while providing outstanding customer service

Serve as the primary payroll and benefit compliance consultant for 10 assigned CPA firms and their clientsTeach CPA’s how to set and change employee wages in compliance with Department of Labor guidelines Partner with CPA’s to resolve escalated complex payroll and payroll tax issuesAnalyze and interpret state and federal regulatory changes to ensure compliance and minimal business impactProvide feedback to leadership in regards to areas of opportunities for training Create and facilitate training based on trends and regulatory changes for team of 6 in Norfolk location Strategically initiate and facilitate engagement activities 1800 employees in the Norfolk locationLeverage relationships departmentally to expedite the resolution of escalated payroll, tax, and benefit matters Provide situational best practices and payroll and HR regulation information to help CPA partner’s keep clients compliant Serve as a role model and mentor to associates by sharing and providing key tips to aid in career development

Spearheaded a project to streamline the client experience for clients being implemented with multiple small business service productsMentored associates by sharing career experience and providing tips on how they can stand out in their current role and prepare for their next stepCoached Service and Implementation Associates on best payroll and tax practices Educated and trained associates on different aspects that leadership uses when making strategic business decisions.Owned issues from beginning to end while keeping clients in the loop and educating and training associates along the way to prevent future issuesProactively educated and trained associates to streamline and set correct expectations to create a positive client experienceIdentified trends on subject matter that associates across implementation and service are having and creating appropriate training in response to their needs

Analyzed and interpreted new client payroll and employee reports to set up accounts in compliance with state and federal regulationsOn-boarded and trained new ADP clients to use the RUN Powered by ADP payroll systemTrained new clients on the benefits and utilization of the different ADP HR modules Created and facilitated trainings based on common compliance, system, quality errors, and question trends

Maintained a YTD 90% Quality rating with a goal of 80% Resolved billing disputes by accurately analyzing bill and customer account in billing systemServiced and reissued policies in 15 licensed states and applied complex endorsements to insurance policies countrywide for RV, auto, and motorcycles to company and state requirements and expectationsProcessed credit card and check transactions for policy down payments and coverage changesAssisted policyholders in completing appropriate forms for DMV and coverage requested/recommended and calculated new policy premium and billingUsed lifestyle clues to educate and counsel policyholders on insurance needs by providing information on the availability of additional coverage and productsUsed Sharepoint tools, technical bulletins, training materials, and historic policy documents to research and answer coverage questions Assisted management by providing support and coaching less experienced team members in procedural and system processesCreated and dispersed presentations and memos to team in championship roles to increase team performance using PowerPoint, Excel, and WordAssessed initial underwriting risk factors for policy endorsements and liaises with underwriting, management, and other departments to help appropriately underwrite high-risk factors and rates for specific policies