-Create and promote front-end standards, patterns, and shareable libraries for client-side development to improve consistency across customer experiences.-Partner with the design system core team to promote adoption in Workplace Investing. Contribute features and bug fixes to the internal design system.-Develop reusable components and layouts based on designs in Figma.-Develop and support monorepo infrastructure for 60+ squads’ client applications and libraries.-Develop and maintain starter client applications, libraries, and CICD pipelines to optimize developer workflow and improve code quality across Digital Platforms.-Research and manage third-party dependencies to keep our applications reliable and secure. Prioritize upgrades and create migration guides for teams.-Provide consulting to teams on client-side development and architecture through intake issues, weekly office hours, support channel on Teams, and code reviews.-Identify developer friction points and/or knowledge gaps.-Build and maintain internal doc site for developer onboarding, client-side standards, tooling, components, and initiatives.-Upgrade legacy applications to latest design, technology, and accessibility standards.-Create and present content for technical knowledge sharing across Digital Platforms.-Investigate critical production issues and provide bug fixes and/or consulting to teams..-Test apps and components for accessibility and resolve accessibility findings.-Lead, mentor, and onboard a growing team of engineers. Provide feedback through code reviews and working sessions.

Developed client application for Fidelity.com search experience with Angular and Express.js.Consumed REST services with Node.js request library.Wrote automated unit and functional tests and generated test coverage reports for client and server.Built CI pipeline with Jenkins and Docker.Worked in a multi-functional team using Agile methodologies.Collaborated with Git using a feature branch workflow.Improved developer workflow with Git hooks for linting and automated testing.Wrote and maintained documentation for efficient developer onboarding.

Completed FidelityMADE, a highly selective professional development program that transitions existing Fidelity employees into Software Engineer roles.

Educated customers on plan-specific policies, employer benefits, and 401(k) rules. Took ownership of customer issues until resolution was delivered. Asked effective questions to uncover customer’s hidden needs and prevent unnecessary call backs. Coached new hires in training environment and during live calls. Collaborated with Team Leads to address customer inquiries and develop solutions. Documented customer pain points and identified areas for improvement in resources and processes.

Navigated tools and resources to research customer inquiries and provided solutions to customer-facing associates. Coached a diverse population of associates on resource utilization and technical processes. De-escalated customers and resolved issues while minimizing risk to the firm. Completed research requests within tight deadlines. Documented associates’ coaching opportunities and provided feedback to managers to close knowledge gaps.

Identified customer needs through active listening and effective questions. Navigated resources to provide relevant and accurate information to the customer. Processed transactions accurately and efficiently to minimize the customer’s level of effort. Escalated customer concerns and entered research requests when necessary.

Volunteered for StepUp Durham, a nonprofit that offers free training to local unemployed individuals, including those with barriers to employment. Analyzed user requirements, designed, and developed a new website to engage participants, donors, partners, and community members. Collaborated in a small team of women from different roles in tech. Trained non-technical staff on how to maintain the new website in SquareSpace.

An intensive 24-week long boot camp dedicated to designing and building web applications. Curriculum covered JavaScript, jQuery, Node.js, Express, HTML5/CSS3, Bootstrap, Git, React.js, RESTful APIs, Firebase, MySQL, MongoDB, quality assurance testing, coding best practices, and more.

Paired and distributed orders to drivers while minimizing driving distance and delivery time. Called and faxed orders to restaurants in a timely manner and coordinated drivers for pickup. Addressed customer complaints professionally and identified remedies and solutions. Operated 6 cities simultaneously in a team of 3-5 by delegating tasks and responsibilities daily.