Indiana Cano Email & Phone Number

New York, Ny, Us

New York, United States

-Provided seamless, diversified, dependable, high-quality day-to-day administrative support to the organization's 4 C-Suite execs, (The Leadership Team), which consisted of the three Co-Presidents, the CMO, the CPO, the CTO, and the Chief People and Culture Officer.-Managed daily administrative functions to streamline executive productivity, collected and prioritized incoming requests and information. Managed and hosted quarterly board meetings ensuring all crucial logistics were handled, and managed and organized all team lunches and executive offsite.-Complex calendar management, including scheduling meetings, both virtual and in-person, coordinated team events, and initiative planning.- Partnered with the organization's Co-Founder and Senior Advisor on ad hoc projects. Collaborated with the Co-Founders assistant to ensure a seamless meeting experience for the Co-Founders when they are onsite.-Confirmed meeting dates/times/locations, composed participant lists and associated travel, required set-up and catering, developed and circulated agendas, prepared required materials, drafted presentations/agendas, and timely follow-up for the Leadership Team.-Maintained various records and documents, managed expense reports, advising on time-sensitive issues, helped prioritize, and ensured proper follow-up, assisted with special projects, researched, and compiled information.-Partnered and supported Executives and their teams on projects on behalf of the Leadership Team, assisted external clients w/ meetings and agendas.-Served as administrative liaison between the Leadership Team and other departments, assisted other stakeholders and provided overall administrative support.-Partnered, planned, organized, and hosted office events, including but not limited to All Team Meetings, Employee Appreciation Day, and Black History Month, assisted team leads on projects for the Leadership Team.

New York, United States

New York, United States

-Managed the Executive Director’s calendar by organizing, planning and scheduling all meetings, conferences and teleconferences. Scheduled skip level meetings, and meetings with all external clients.-Provided high level support and administrative duties such as maintaining the budget, creating expense reports, composing meeting agendas, proactively preparing and revising correspondences and other documents as necessary-Administrative support such as inventory planning, arranging and maintaining sensitive documents in compliance with security procedures, and point of contact for new hires and contractors-Answering and directing calls, responding to emails and appropriately relaying important information while maintaining confidentiality as needed-Coordinating special projects including board meetings, team off sites, team building activities, and all hands meetings-Maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies

Greater New York City Area

Greater New York City Area

-Managed the NY & NJ Tripadvisor Office, which included overseeing the onsite NJ Office Manager.-Office Management: Greeted guests, managed the office seat chart, including visitor seating, and office moves. Discovered/managed office activities, fitness perks, and event calendar. Liaison between the local property manager and Tripadvisor HQ global team, ensured all building issues such as HVAC, electrical, were communicated and addressed.-Executive Assistant: Member of ELT (Executive Leadership Team), scheduled/managed calendars/meetings, created meeting agendas and prepared any required presentation of materials, conference room set up/catering for meetings, partnered with executive leaders on projects, liaison between building security and guests and served as principal contact and source of information for clients/guests.-Human Resources: managed new employee on boarding for NY office and executed overall interview candidate experience. Oversaw the new hire process, document process, seat location, and badge requests. Provided administrative support to HR executives, assisted w/ terminations, learning and development, and assisted on all HR projects such as meetings, training, and surveys.-Event Planning: Planned/hosted all company social events, happy hours, team outings, and all seasonal events, both on/offsite. Organized facilities and managed all third-party vendors and event details such as decor, catering, entertainment, location, and invitee list.-Collaborated with the EDI team (Equity, Diversity, and Inclusion) and Learning and Development coordinators on larger-scale projects, assisted the Wellness team on events such as nutrition and health, and was an active leader among the TripGives team, by scouting, creating, and hosting volunteer opportunities for all leaders and employees.

United States

Greater New York City Area

-Executive Assistant: Assisted 2 C-Suite executives, (the CEO and the CFO of acquired company) with daily administrative duties. Completed a broad variety of administrative tasks such as, set up and reserved conference/meeting rooms, POC for all clients and guests, managed an active calendar of appointments, completed expense reports, prepared correspondence, arranged detailed travel plan, itineraries and compiled documents for meetings. Coordinated agendas for the executive management team, scheduled, attended executive meetings when required, and prepared an account of meetings details with follow-up action items for the executives as needed. -Office Management: -Managed and maintained the NY office by designing and implementing office policies, establishing standards and procedures, measuring results against standards, and making necessary adjustments. Managed and made catering arrangements for employees. Communicated to/with management by reviewing and analyzing reports, summarizing information, and identifying trends. Greeted visitors, provided assistance, answered incoming calls/ inquiries and managed the distribution of building access cards. Mailroom services such as shipping and receiving for the office, tracking tickets, responsible for incoming/outgoing mail.-Human Resources: Managed new hire onboard process, set up and processed new hire documentation, seat location, badges requests, and managed the overall candidate experience. Supported managers across departments and managed on-site interviews and follow-up. Hosted bi-monthly meetings among executive's to take the pulse on candidate experience and brainstorm on process improvement. -Inventory & Budget Management: Maintained an active office budget spreadsheet, managed incoming and outgoing supplies, ordered materials, stocked supply rooms, received deliveries, as well as maintained records, and reported discrepancies.

Greater New York City Area

-Assisted Senior Managers in book consolidations/audits and daily duties which include but are not limited to maintaining VIP reservations, blocking rooms for SPG members and promoting third party vendors-Responsible for guest check in/out, verification of guest reservation, credit and identification credentials. Daily monitoring of inventory, bookings and changes of available inventory, updated and verified guest registrations via telephone, electronic systems and email, booked reservations, typed correspondences and itineraries for all incoming groups, and maintained guest reservations-Handled cash and currency exchange, third party billing/credit card inquires, promoting the guest loyalty program (SPG) and providing recognition/benefits to all members-Assisting managers in coordinating details of all events including conferences, non-profit galas, weddings, bar/bat mitzvahs, wine and chef tastings.-Monitoring Guest Survey results, Trip Advisor, etc. and assisting in continuous improvement efforts. Assisted in training for the Front Office Team, in addition to other customer service related teams. -Participant of Be Safe Committee, Wink Magazine and Community Service Council -Certified Recipient of TDP (Manager Training Program) with various departments, focusing in Human Resources where I assisted in screening, recruiting, setting up interviews, processing applicants, payroll and planning company events.

Greater New York City Area

-Directly assisted managers on department projects for promotions and in store events to support revenue, achieved customer service objectives by contributing, and completing action plans, and customer-service standards-Identified customer service trends, determining system improvements, implementing change and solved customer's problems, both complex or/and long-standing-Assisted customers with purchases such as charges, returns, exchanges and product inquiries via telephone, and in person-Determined customer service requirements by maintaining contact with customers, resolving problems and followed established policies and procedures for verifying payment and ensuring accuracy-Processed credit card, checks, vouchers, gift certificates/cards, cash payments, discounts properly and issued refunds or compensation to customers-Answered phones, customer inquiries, monitored inventory updates, processed purchase orders, handled customer complaints or/and any major incidents, such as security issues and lost and found-Provided help and advice to customers using company products and services, issued refunds and compensation to customers, maintained accurate records of discussions or correspondence with customers-Analyzed statistics and other data to determine the level of customer service the company was providing to all guests and customers-Maintained rolodex and transaction history for guest satisfaction tracking, developed customer service procedures, policies and standards for specific department

Greater New York City Area

-Assisted with student recruitment and enrollment, developed academic and professional profiles for 30 students for college life preparation and managed all field trips logistics-Coordinated weekly workshops on College preparation topics such as academics, counseling, conflict resolution, youth leadership, internships, and employment-Conducted College research projects for each student as well as internet and book research for schools-Booked and scheduled all College fairs, trips, and coordinated for College Professors to speak with the youth-Supported Executive and Deputy Director of agency in all related school cases, meetings and telephone calls-Planned board meetings and luncheons, assisted office members with documentation, organized and managed files, typed, edited and proofread documents-Maintained office supplies/materials, managed and distributed incoming/outgoing mail

Greater New York City Area

-Executed standard telephone procedure using appropriate customer service etiquette, confirmed and scheduled personal training, nutrition, spa and hair salon appointments, informed service professionals of daily schedules and/or any adjustments-Administrative taks, which included, but not limited to, distributing mail, filing, data entry and the preparation of letters and documents-Demonstrated techniques in closing new and maintaining existing accounts, generated new sales leads and managed product inventory and ordering -Greeted customers and clients, cashier duties, gave tours of the spa/gym facility, distributed identifications cards and maintained a friendly, yet professional working atmosphere-Responsible for daily operations of the gym and spa, including salon, retail, yoga, fitness programs, membership programs and provided leadership, direction and supervision of staff in the daily operations of the gym and Spa-Managed the schedules of the spa's service providers, gym fitness instructors, personal trainers, and organized client records-Educated guests on services, notified staff members of any guest/customer cancellations or the arrival of any unscheduled visitors-Resolved guest challenges, utilized support from the Spa and Salon Manager when necessary and supported retail and service staff