Indiara Elis Rodrigues França Email & Phone Number

Santa Catarina, Brazil

Remote

I am part of the Customer Success team, whose main challenge is to empower our clients and partners in their journey of Predictable Growth with RD Station. As a Customer Support Analyst, I am the first line of contact to address complex issues faced by small and medium-sized businesses in Brazil, ensuring that we tackle root causes and not just symptoms.In.

Scholarship Holder

Conducts research in order to find solutions for the management of cemeteries through Geotechnologies applications. Studies the possibility of modeling a geographic database to optimize the administration of cemeteries.Participated in a research project linked to CNPq focusing on virtual reality and augmented reality technologies applied to represent flood.

Scholarship Holder

Some activities were prepared for the students of the discipline, such as exercise lists for learning and fixing the contents taught in the classroom, as well as field activities, carried out on the univercity campus. Like research using a measuring tape and determination of points with coordinates through mobile-specific geo-positioning applications.

Remote

Remote

Has the ability to handle more delicate and complex cases. Always seeks to analyze and achieve KPIs.Participate in shadowing sessions with agents in training, provide feedback to conversations (live chats) that occurred during these shadowing sessions. Helps other agents to search for the solution/alternative to the customer's issue.

Remote

Promotes the best possible customer experience. Provides support related to webhosting via live chat/ticket. Evaluates the customer's issues and searches for the solution/alternative during the chat. Apply the solution and demonstrate to the customer how to get to the solution through screenshots and structured messages.

Remote

Support via chat, phone, email and social midia. Structured the customer first approach method in the help center.Assesses the needs of leads during the service.Lead Qualification by phone, email and social networks.Contact with old customers and abandoned cart to resume negotiations.Lead follow-up through all stages, from the first contact to the closing.

Florianópolis E Região, Brasil

Participated in the team of trainees in the project IV National Inventory of Greenhouse Gases Emissions, collaborating with the mapping of land use and land cover.The project's main objective is to update the mapping of land and forest use and cover change for the year 2016 based on remote sensing images, in addition to estimating the emissions and.

Florianópolis, Santa Catarina Brasil

Customer service and registration. Creation, organization and control of daily spreadsheets. Controlled stocks. Has experience in conflict management and resolution.

Scholarship Holder

Participated in the student body of the Rocks Collection Project of the State of Santa Catarina, where I participated in the organization of presentations and workshops carried out by the project.We organize field trips in order to collect samples of rocks and minerals for the collection, and after collection, the samples are cataloged and the tables and.

Foz Do Iguaçu, Paraná

Internship in the area of Penal Execution, promoted by the state government of Paraná alongside the Detention and Reintegration Center.Participated in the drafting of petitions for regime progression and external work. Defended inmates regarding actions committed within the facility. Provided individual or group legal assistance to clarify doubts for.

Bachelor Degree, Geography

Technician, Environment

Bachelor'S Degree, Law, Not Completed