India Watson Email & Phone Number

North America

Program management and process excellence leadership for Mobility and Ops Technology team. Responsibilities included management of future enhancements portfolio, preparation and execution of communication and project plans, process flow development, defining business requirements, and key metric tracking to confirm impact. Focused on delivering solutions to support revenue assurance, customer obsession/retention, and technician empowerment. Cross-functional collaboration with field leaders, IT development team, and other functional areas to deliver results.

North America

Provided project management support for key functional workstreams during ADT-Protection One integration. Provided ongoing Service Delivery support to field leaders and teams, including performance tracking and process reinforcement through project sunset. Owned development of first generation capacity planning model to enable field leaders to assess staffing needs for install and service teams and plan or adjust accordingly. Cross-functional collaboration with field leaders across the previously separate organizations, IT partners, and other functional areas to ensure results.

North America

Responsible for driving transformational initiatives within the Service Delivery organization, which includes end to end value stream process engineering, improved customer and employee experience and attainment of targeted benefits. Delivered $1.6M during rollout year (implementation phased during the year), with expected benefits of >$10M during years 2-3 (full implementation). Developed comprehensive package of standard operating procedures and training materials. Leveraged matrix team to complete rollouts on schedule in 7 US regions, and over 100 individual locations in <1 year. Liaise with and influence leadership team including Supply Chain, Product Development, Operations, Customer Care, Sales, Marketing, Finance, Business Development, HR and Legal management in the development and execution of the Service Delivery Transformation Program.

Eastern United States

Partnered with business leaders to identify needs, and oversaw the execution of strategic business initiatives and continuous improvement efforts to deliver $15+ million in annual operating income savings company-wide. Led company-wide project to improve key customer-facing process – delivered improved customer satisfaction, reduced liability, and additional operating income of $3M in 12 months. Led company-wide project to increase existing customer relationships – delivered increase in segment of customers with multi-product coverage and additional operating income of $4M in 12 months. Managed a team of Lean Six Sigma Black Belts, dispersed geographically across the eastern United States; including mentoring through certification and career development. Conducted training classes for Lean Six Sigma Awareness, Kaizen Facilitation, DMAIC Lean Six Sigma Green Belt, and DMAIC Lean Six Sigma Black Belt training.

Atlantic Coast Region, Eastern United States

Delivered additional annual operating income of $2M+ through regional continuous improvement activities in NC, SC, VA, WV locations; working with a team of 40+ Green Belts and Kaizen Facilitators to complete Kaizens, 5S events, and replication projects. Led multi-region project to improve execution of contracting jobs – delivered $4M savings in 12 months and prepared replication package for extended rollout. Led company-wide pilot project to reduce excess inventory – delivered $1.6M in savings in 12 months and prepared replication package. Assisted Master Black Belts with continuous improvement training classes and individually coached 9 Green Belts through project execution and Lean Six Sigma certification. Participated in North American and global special assignments – strategic growth, process assessment, customer satisfaction/net promoter score.

High Point, Nc Usa

Coached and supervised a team of Lean Six Sigma resources; conducted project selection workshops with business management team; coordinated drafting of charters for prioritized projects. Led business unit project to improve the product pricing function – delivered 62% reduction in cycle time and 75% reduction in defects, ensuring a more responsive process and more reliable results. Led business unit project to decrease errors in transfers to consignment warehouses – delivered 79% reduction in transfer failures and 87% reduction in error notifications, indicating fewer up front errors and a higher resolution rate; $427K in savings in first 6 months of pilot.

High Point, Nc Usa

Led business unit I/T team to support day-to-day business needs and manage I/T initiatives outside the corporate scope; served as liaison with corporate I/T group. Representative for two North American business units in major systems upgrades – coordinated activities of key users in evaluation of system functionality, identification of development needs, data validation, testing, and training. Led business unit North American cost reduction team; coordinated business group strategic planning process.

High Point, Nc Usa

Served on business unit and corporate Supply Chain teams; completed ad hoc analysis of sensitive business information to identify opportunities to reduce cost and improve efficiency. Ownership of finished goods pricing function for North American locations, including development and maintenance of spreadsheet-based pricing tool, training, and user support. Liaison between North American business unit and corporate I/T group; served on 2002 I/T upgrade team, including providing end user training and on-site support after go-live.

High Point, Nc Usa

Managed a 15-member customer service team – successfully consolidated 3 customer service departments into a single location as part of plant rationalization strategy. Implemented procedures to improve finished goods inventory turns 25% without compromising service. Facilitated 1999 major I/T system upgrade for North American locations by serving on 2 planning/implementation teams and serving as site owner for the High Point, NC location.

High Point, Nc Usa

Ownership of pricing function for US locations, including development and maintenance of spreadsheet-based pricing tool, training, and user support. Coordinated annual strategic planning process for business unit directors. Organized annual sales budgeting process for total business unit, including North America, Europe, and Asia.

High Point, Nc

Administrative support for the sales team.

High Point, Nc

Customer billing and credit functions, finished goods management.

High Point, Nc

Monitor raw material inventory levels, place replenishment orders, review supplier invoices.

Master Of Business Administration (M.B.A.), International Business, 4.0 Gpa

Bachelor'S Degree, Business Administration And Management, 4.0 Gpa Summa Cum Laude