India Wyche Email & Phone Number

A diligent hardworking professional seeking to grow and advance within the training department. A position as a PAAS trainer will allow me to utilize my knowledge and skills of business process to achieve organizational as well as personal goals

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  Learning Facilitator

  Healthplan Services

  Sep 2013 - Present - Tampa/St. Petersburg, Florida Area

  Learning Facilitator I · Maintain and build relationships with key personnel · Design classroom presentations· Facilitated via webinar and classroom· Created assessments and training material/manuals· Identify training needs within the company · Initiated and created a new training for the Processing Department · Work closely with department leadership to review and compile material to create new Processing modules· Execute the training of new ServiceLink enhancements to impacted departments· Regularly attend department meetings and collaborate on ways to meet business objectives · Recognize by executive leadership and others for training skills and wiliness to assist.Billing Processor- · Process written requests from members/reports. · Respond to member requests via phone, mail and fax. · Calculate routine and complex premium adjustments.· Independently works to achieve quality and production goals. · Provide a working knowledge of processes to establish optimum resources.· Assist call center as needed