Indigo Johnson Email & Phone Number

United States

United States

I support over 340 fellows in the tech sector, guiding them through career advancement and job placements. My efforts consistently help clients secure new positions and achieve their professional goals.Key Responsibilities & Skills:- Tech Sector Expertise: Provide tailored support to clients seeking job placements within the tech industry, addressing inquiries and identifying career advancement opportunities.- 1-on-1 Coaching: Conduct daily sessions to educate fellows on job search and networking strategies, leveraging empathy and compassion to build confidence and improve outcomes.- Time Management & Organization: Efficiently manage schedules and set up regular meetings with clients across the US, ensuring consistent and effective communication.- Collaborative Problem-Solving: Partner with cross-functional client success teams to prioritize and support struggling fellows, recommending strategies to reengage clients and reduce disengagement rates.- Project Coordination: Proficient in organizing and managing multiple client interactions and deadlines, maintaining weekly coaching appointments while also completing data scrapes and call campaigns to forward outreach and transition reporting goals.

Drove operational success through effective recruitment and project management, overseeing various administrative functions and team coordination to achieve key objectives.Key Responsibilities:- Recruitment & Team Management: Lead the hiring process and manage staff and contractors across multiple teams, including interviewing, onboarding, and ongoing management.- Project Management: Develop and manage timelines, ensuring deadlines are met. Successfully oversaw the submission of 15+ private and federal grants within 6 months.- Operational Support: Oversee social media content, client paperwork, and grant writing while ensuring accuracy in sensitive and confidential data entry for local, state, and federal databases.- Strategic Project Oversight: Support special initiatives by anticipating workflow, evaluating staff performance, and assessing client needs to ensure timely deliverables for senior leadership.- Process Improvement: Implemented internal task prioritization and communication strategies, reducing document drafting time by 40% for remote teams.

Remote

Provided dedicated support to over 50 fellows, guiding them through career development with a focus on personalized coaching. My efforts have led to an 18% job placement rate within the first six months.Key Achievements & Skills:- 1-on-1 & Group Coaching: Conduct daily and monthly sessions to educate and boost confidence in job search strategies.- Effective Communication: Maintain consistent, supportive contact with clients to ensure their needs are met.- Time Management: Expertly organize schedules and client interactions to maximize efficiency.- Collaboration & Problem-Solving: Work closely with cross-functional client success teams to prioritize and support struggling fellows. Develop and implement strategies to reengage clients and reduce dropout and disengagement rates.- Data-Driven Insights: Ability to use data to track progress, measure outcomes, and refine coaching strategies.

- Analyzed an average of 30 resumes per week, reviewing completed documents and questionnaires to complete resume reviews, 1-on-1 consultations, and complete rewrites of client resumes- Established and maintain relationships with leadership and teammates through ongoing electronic communication assisting others as needed and attending all team meetings to enhance positive working environment

- Assisted an average of 85 clients per day, utilizing multitasking skills to complete a variety of banking tasks while maintaining confidentiality of customer accounts, documents, and protected information- Effectively increased sales and lending opportunities through consultative conversations and other upselling techniques resulting in meeting or exceeding referral goals each month to improve office profitability

- Responsible for handling an average of 100 calls per day and additional escalated calls as needed, communicating with empathy and utilizing open ended questions to assess borrower’s financial situation to establish repayment plans- Efficiently collaborated with forbearance and hardship teams by assisting in requesting appropriate documents for VA, FHA, and Conventional loan accounts to forward alternative mortgage payment payment plan filings

Bachelor Of Arts - Ba, Human Services, General

Counseling Psychology

Education record