Zones Corporate Solutions Pt Ltd, a 100% subsidiary of Zones LLC, a global leader with a presence in more than 80+ countries. At Zones, we specialize in providing strategic IT solutions and services to enterprise accounts.As Operations Specialist and Order Management Specialist:• Performing a pre-assessment for order processing by conducting quality checks with respect to compliances• Planning and maintaining efficient warehouse operations; assigning and evaluating work performance of personnel assigned to the warehouse• Ensuring availability and delivery of right quality materials at the right time, price and terms; devising efficient logistics management system to ensure delivery of the goods / shipments as per committed timelines and cost• Negotiating with transporters, warehouse contractors and defining standardoperating procedures to ensure seamless and cost effective movement of consignments/products• Maintaining & updating invoices in ERP and preparing monthly MIS for thesame• Revenue recognition through ERP and shared MIS with Management• Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures• Directing, leading and motivating teams; imparting continuous trainings for accomplishing greater operational effectiveness and efficiency

• Coordinated with global vendors for order fulfilment with best cost• Supervised entite Q2C process in CRM• Coordinated with respective departmnents both internal and external to process orders with minimum timeline• Supervised a team of 10 Order Management Specialist• Managed with OEMs, Partners and Sales• Traning of New Joinees• Supervised 50% production of respective function and worked as SPOC for process related updates & SOP maintenance• Managed reports for HQ for the entire OMS process.• Circulating periodic quality dashboard and audit reports

• Placing the Purchase Orders in ERP• Sourcing of new products. Price negotiations• Facilitating revenue recognition for orders through transactional analysis and processing coupled with keying in key data• Proactively informing the sales and end-user for the status of the delivery• Processing virtual return and manual bill in ERP• Blocked Invoice Resolution (810 – EDI invoice rejection)• Processing of EDI order rejection – 855

• Supervised all Hewlett Packard Shipment at primary and secondary level• Managed inventory and stock taking as per compliance process provided by clients• Tracked MIS within HP Facility for supervising warehouse operations• Initiated several measures for costing system resulting in cost reduction, business process enhancement & procedures for improving performances• Planned and implemented SOPs or seamless & cost effective movement of consignments/products, performed negotiations with transporters & warehouse contractors• Trained new joinees on ERP including Transport, Warehouse, CCFF, Accounts and Finance• Maintained vendor relations and ensured adherence to predefined specifications and supply of quality material