Indira Kumari N R Email & Phone Number

Bengaluru Area, India

Bangalore

Bengaluru Area, India

• Give demos to prospective clients and explain about the product
• Manage implementation of EMR in Hospitals and individual clinics
• Make operational processes for the implementation
• Meet all the stake holders of the hospital, explain them the product and get the doctors on board
• Gather requirements from the hospital and get the customization done to map the current business process at a hospital
• Develop the QA use cases and ensure that the QA testing process undergoes a thorough use case testing before releasing the product to the hospital or the end customer

Bangalore

• Support for GeoAmida end users.GeoAmida, the world’s first Open Standards based integrated mobile computing device designed to facilitate high-velocity of business transactions, enabling greater possibilities.
• Requirement gathering and document specifications
• Work closely with development team to get the product developed and delivered as per the specifications
• Work closely with QA team to ensure a proper testing of the product is done and all possible use-cases are verified
• Client relationship management
• Act as a team member in developing new use cases for different industry verticals

Bengaluru Area, India

• Set up processes for operational efficiency for customer support team.
• Reduced the response time to customer queries by 300% and reduced dependency on the technical teams for customer support.
• Successfully justified involvement of the Customer Service and QA teams in the product lifecycle.
• Collaborated with the Development, Design and Marketing teams and provided key inputs for the product roadmap and release coordination.
• Set up processes that included automated customer surveys, trend analyses and reports on thecollected data that allowed us to provide useful customer feedback information to senior management and helped us fine tune.
• Conducted Root cause analyses of recurrent support issues with development, deployment, andclient management teams.

Bengaluru Area, India

• Was responsible in handling Voice/Non voice support for installation, usage, troubleshooting problems with a team of 7-8 members for cross platforms across products.
• Ensure that the products meet the design flow and functionality per specified requirements.
• Products supported included the entire product suite on various mobile platforms like Palm,Symbian, Blackberry, iPhone, J2ME and hardware products like Simputers and Geo Amida.Mundu Messenger:Chat, conference, share.

Bengaluru Area, India

Was responsible for testing the applications developed for Simputers.Interact with customers and help trouble shoot the issues they were facing with usage of the product.Interact with the development team to give support for technical users and handle technical queries.Try out scenarios as reported by the customers and help development team fix them.

Bengaluru Area, India

Responsible for inbound/outbound calls for supporting prospective and current customers with information regarding the Amida Simputers, sales, demo, after sales etc.Training the field team on how to demonstrate the product, handle customer queries, set up demos etc.

Bengaluru Area, India

Customer First Services is a BPO center offering inbound/outbound voice and non voice customer support services. Was working as a Team Manager and concurrently handling 4 different Projects with a Team size of 40+ members. Responsibilities inlcuded: - Recruitment of team members - To coach and develop the team members to be able to start taking call or do.

Bengaluru Area, India

Was involved in outbound calling for a UK based project called MBNA Europe which was Credit Card Acquisition.Was recognized as a quality performer and my calls were played during training sessions for new recruits for a better understanding of the product and customer handling.

Bengaluru Area, India

Was involved in outbound sales activity for B2B and B2C campaigns. Worked on US projects like SM Wireless, Roadside Rescue, Ameriquest Mortgage, Canadian Medcents etc. Worked as a QA representative for monitoring calls of call centre agents and giving them appropriate feedback regarding the call to ensure quality and re-train agents if necessary.

Be, Computer Science, 71%

Puc, Pcmb, 80%

High School, 75%