Indira Munoz Email & Phone Number

Tickets are assigned using the Jira Ticket SystemUsing Postmark for both the production and test environment services.Tracking, editing, and updating Jira tickets.Develop and maintain product expertise and work closely with other support and product team members to resolve user issues.Working with product owners and the System Analyst team to resolve tickets.Report challenges and work with various teams to solve complex tickets. (Dev Team)Analyze and report how fast the IT Team responds to tickets.Supporting the in-house applications of the company. (SPA-Single Page App)Working with Fiserv and VPay to match transactions and payments with the in-house applications.Creating SOP (standard operating procedure) documentation and How-to Confluence Articles.Creation of Sprint Items and manage the assigned project’s timeline and scope.Follow the Agile Framework and join daily stand-ups (Scrum Meetings) and retrospective meetings.Ensure deliverables are up to quality standards at the end of each sprint.

Reviews and analyzes cause of errors within each phase of the lending environment including but not limited to Intake, processing, underwriting, closing, post-closing, pre-closing and appraisals.Prepares reports of findings explaining errors and citing appropriate defects that do not align with internal policies, investor guidelines, compliance or applicable regulations.Participates in review of policies and procedures to provide the department with information for continuous quality improvement.Practices on-the-job quality improvement by leading, facilitating, or participating in quality improvement meetings.Maintain records and conducts correspondence related to the work.

Reviewing cases for full adherence to guidelines and quality control procedures.Identify and escalate critical issues to Level III.Ensure the quality control review is completed in a timely manner and within quality expectations.Reviewing Mortgage Origination documents during the onboarding process of the loan and looking for discrepancies on interest rates, tax id numbers, contract dates, addresses, names and roles.Acting as a Liaison in complex projects assigned by Goldman Sachs.Interpreting and verifying data during loan verification process.ACH origination and compliance monitoring reviewsProcessing Stop Advances and ACH return items.Processing Disbursements and Wires.Backdating payments.Adding Funding/Payments accounts.Reviewing daily payment checks.Close line of credits.Send notifications such as late payments and account notices.On boarding-Training new hires in all verification processes

Weekly warehouse inventory report updates. Credit card charges entry and reconciliations. Credit application completion. Provide support for medical products. Weekly filing of office paperwork.(paid invoices and complete projects) Manufacturer set-up and research of new products. QuickBooks receivables and payables.

Bachelor'S Degree, Information System Technology- Cyber Security

Graduated with Honors (Cum Laude 2024)

Technical Certificate, Financial Operations

Graduated with honors Magna Cum Laude

Technical Certificate, It Client Specialist

Graduated with Honors Summa Cum Laude

Bachelor’S Degree, Business Administration And Management, General

Graduated with Honors ( Cum Laude 2014)