Indira Nagarajan Email & Phone Number

Expertise in SDLC, agile methodologies and involved in Requirement Analysis, Design, Testing and Implementation of new product.Expertise in Handling Incident Management and Problem management for critical fallouts within SLA.Expertise in debugging and fixing Database level and coding issues.Subject Matter Expert (SME) for multiple web and desktop applications.Owning the applications in production and work towards fixing issues to avoid any impacts or failed customer interactions and resolve within the Service level agreements (SLA).Analyze critical data, monitor on a daily basis and provide better solutions.Involved in analysis and fixing software application issues with stakeholders.Monitor application/dashboard to proactively identify problems.Effective team player with excellent communication and documentation skills.Primary point of contact for multiple teams.Experience with Microstrategy/Crystal reports/Citrix, Web Services and XML.Application monitoring and perform health check of applications using different tools to ensure stable and optimal performance at all times.Designing Framework Methodology for less maintenance.Worked extensively in Production environment (24*7) and handled stakeholders over phone , chats and emails.TECHNICAL SKILLS:Hardware :Pentium based PCsOperating System :Windows-95/98/2000/NT, Unix-5.0Programming Languages:Java, XML, Shell ScriptingDatabases & Tools :Oracle, DB2, SQL, TOAD, MS Office, Introscope monitoring tool, Genesys tools, Maximo bug tracker, JIRA, Citrix.Certification :Sun Certified Java Programmer 1.4

Listed skills include Mysql, Core Java, Java Enterprise Edition, Javascript, and 11 others.