Indira Putuayu Septiani Email & Phone Number

Jakarta Metropolitan Area

Jakarta, Jakarta, Indonesia

- As a Customer Insight in team who analyzing the issues that students face, categorizing them, and making an action plan - Conduct Qualitative research with Parents and Student through Homevisit Program- Calibrate and analyze in quantitative and qualitative method to produce actionable insights that will be escalated and presented with cross function teams- Collaboarate with other teams like sales, product and all operation team to certain research collaboration and make sure that objective is allign and produce an impactful insights

Greater Jakarta Area, Indonesia

- As a secondment team leader in Quality Monitoring for coordinating projects performance with other team leaders user- Use quality monitoring data management system to compile and track performance in team and individual level- Follow up Action for Agent Improvement based on sampling result: give feedback to agent based on SOP - Conduct Quality Assurance of Weekly Sampling (Social Media, Call Recording and Voice Recording)- Make reports every month from data of performance's team and individual level- Work with supervisor to coach agents

Jakarta Metropolitan Area

- Serves customers by determaining requirements, answering inquiries, resolving problems, fulfilling request, maintaining database- Give an education and advise about children and infants nutrition to customer- Follow up customer data (repurchase products)- Make a report