Indra Devi Email & Phone Number

Batu Caves, Selangor, Malaysia

Batu Caves, Selangor, Malaysia

Batu Caves, Selangor, Malaysia

- Responsible for quickly and efficiently addressing the needs and concerns of key account customers in order to build and maintain good relationships both locally and internationally- Being able to negotiate in a win-win manner, when agreements are reached by protecting the interests of both parties.- To collaborate with a team to assure the delivery of good products, to possess extensive knowledge of a given product or range, to analyse market trends, build sales, price, and profitability strategies, to suggest improvements, to spot opportunities, and to boost sales.- Assist the team in fostering a culture of learning and improvement by providing sales coaching, where reps may put new behaviours into practise and develop their abilities. - Planning and directing the hiring and training of new Sales Representatives- To liaise with overseas manufacturers on product feedback and complaints.- To provide exceptional customer service, engage customers, sales, and the supply chain in operational improvement and client confidence- Tracking and evaluating the effectiveness of marketing initiatives, controlling the marketing budget, and making sure that all promotional materials adhere to our corporate identity. identifying and overseeing the companies and suppliers that create marketing materials and/or offer marketing support- Providing sales training information and recommendations to strategic plans and reviews, creating and completing action plans, putting into practise production, productivity, quality, and customer-service standards, fixing issues, finishing audits, and spotting trends, one can achieve operational objectives for sales training

Petaling, Selangor, Malaysia

- Promoting, negotiating and providing information and benefits of hematology, biochemistry and other medical instruments.- Map potential customers and generate leads for the organization to generate new opportunities for the organization.- Meeting the sales targets of the organization through effective planning and budgeting.- Maintain and improve the relationships with the clients- Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion programed plans- Handle all administrative and support tasks within a business. manage clerical work, and oversee daily support activities. Additionally, collaborate with management and the support team to evaluate, update, and optimise administrative procedures.

Jalan Ipoh, Kuala Lumpur

Business Development Manager• Delegate jobs to internal sales staff (internal sales team) pre work and post work preparation before and after visit daily and monthly planning• Maintaining and increasing Vets and Pets shop dealers interest by way of promotional activities • Monitored window for customer communication and ensure all the customer inquiries and complaints are handled immediately• To strengthen process and systems for higher level of customer satisfaction and analyze on complaints and suggest improvement plans• Monitoring all vets and pet shop in Malaysia , constantly analysis the sales trend at the same time will visit the sites in order to get the feedback from the customers• Launch new program with our team in selected location. Customer Care Online Management• To handle enquiries via email and by telephone calls• To follow up on customer care issues within 24hrs and visit their premises if it’s necessary in order to ensure the customers satisfaction• To propose new product range/lines that complement the business or to promote and recommend product required which meets the customers’ requirements. Account Management• Product movement and analysis monthly to study the distribution drive by individual sales representative• To monitor collection and coordinate debts in order to have smooth business dealing with both partiesOrganizing & Scheduling for World Malaysia Small Animal Welfare Foundation (MSAVA) - for Malysian Veterinarian- Prepare participants attendance list - Call & confirm participants- Book accommodation & travel planning Sales Secretary – 2006 - 2007• Assisting Managing Director on daily activities• Minutes taking• To organize seminar and to prepare budget on the event• Form a team work on the show – to plan, arrange and communicate with sales team and admin for a successful event for the day.