- Collaborated with cross-functional teams to streamline customer onboarding processes, ensuring seamless integration of home services.- Supported in troubleshooting and resolving customer inquiries, ensuring high levels of satisfaction and issue resolution.- Participated in brainstorming sessions to generate innovative ideas for improving service offerings and customer experience.- Contributed to the documentation of standard operating procedures, ensuring consistency and efficiency in service delivery.

- Collaborated with cross-functional teams to conceptualize and design user-friendly interfaces for web and mobile applications.- Conducted user research, interviews, and usability testing to inform design decisions and enhance user satisfaction.- Created wireframes, prototypes, and interactive mockups using industry-standard design tools.- Assisted in the development and iteration of design systems to maintain visual consistency and improve product scalability.- Contributed to brainstorming sessions, offering creative solutions and innovative design ideas.- Demonstrated proficiency in Adobe XD, and Figma to streamline the design process.- Actively participated in design critiques, providing and receiving constructive feedback for continuous improvement.- Assisted in the documentation of design guidelines and specifications for development teams.